Dan King schrieb: > > Hi list, > > > > I wanted to use the new functionality to assign types to tickets but I > have it to be very buggy or not working 100% as far as I can tell. I > am hoping someone can point me in the right direction to make some > changes either in code or somewhere in sysconfig. > > > > The first thing that really needs to be done is for a default type to > be assigned. Right now I think the first type I created is being > assigned to every ticket. This annoyed me so I made all the types I > created to be invalid but for some reason new tickets that come in are > still given the first type that I created. > > Agreed, this sounds like a bug, or at least like an anoying feature. Could you file a bug at bugs.otrs.org for this. > > The second thing that I would like to accomplish is to modify the type > functionality so emails sent to different address are assigned certain > types. > > > A Ticket type XOTRS header will be available with the upcoming 2.2.2 release. In combination with a postmaster filter you should be able to set the type based on the mailbox.
hth, BB
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