Hi Laurent, Laurent Minost schrieb:
> Anyone here who knows of an X-OTRS header which would allow to set the > owner of a new created ticket please ? > Searched for an X-OTRS-Owner header but it seems ot doesn't exist yet. > > Any personal source-code modifications, add-on to implement this feature > would be gratefully appreciate :). There is currently no implementation of X-OTRS-Owner or X-OTRS-Lock, because it is against the philosophy. :) -=> Do nothing based on a individual person (what is if somebody is on vacation or somebody is not available). Do everything queue based. Greetings, -Martin _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
