Hi Raffoul,

Eduardo Raffoul schrieb:

> Im a student of Computers Engineering <https://www.ldc.usb.ve/%7Ecpc/>
> at Universidad Simón Bolívar <http://www.usb.ve> (Simon Bolivar
> University), in Caracas, Venezuela. I'm currently in my workgrade, it's
> about evaluating a few open source's tracking issue systems, with the
> intention of selecting the best one to extend its functionality. Under
> the evaluation's methodology (one designed in my university) i need to
> compare some information of the systems. I'm writing to know if there is
> any of the following items availables in some place, or if some one here
> can answer me. 

I'll try my best to answer your questions. :)

> The items are this: 
>  
> * ¿Is there a software and system's requirements list defined by the
> developers or comunity developers? 

May our looking for something like the "Hard and software requirements"
chapter in the admin manual?

Here would be the information you are looking for:

 http://doc.otrs.org/2.2/en/html/x224.html

> * ¿Does it exists a definition of the acceptance criteria? 

No.

> * ¿Is it defined a check criteria for all the software units with
> respect to the requirements? 

No.

> * ¿Does the software units were defined as the design? 

Yes, may be you are looking for the developer manual. It's located under

 http://doc.otrs.org/developer/2.2/en/html/

> * ¿Does it exists a tests plain? 

Yes. We have many of unit tests. Here is a snap shot of the current
release OTRS 2.2

http://opms.otrs.com/otrs/public.pl?Action=PublicUnitTest&Subaction=ProductView&Product=OTRS+2.2.x+CVS

> * ¿How was the frequency of the tests plain? (half-yearly, quarterly,
> bi-monthly, per week, per day) 

It's done per day on many different platforms. See on opms.otrs.com

> * ¿Does it exists a check criteria to the product? 

I'm not sure what you mean. But I would say yes.

> * ¿Does it exists checking activities? 

I'm not sure what you mean. But I would say yes.

> * ¿What is the proportion between the functionalities that belongs to
> other systems and the total of the product's functionalities? 

See http://otrs.org/feature/, I think it will help you to answer this
question. ;)

> * ¿How old, in months, is the software? (Since the first release) 

The fist public version has been released 2002-04-09. So it's about 64
months. PS: It's also working on 64 bit os. .-)

Many greetings,

  -Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
    http://www.otrs.com/ :: Communication with success!
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