Hi list,
I have been working on an addition to OTRS. The addition was to have an
approval list so managers can read over emails before they are sent to clients.
This addition included the ability to save drafts of emails. I am working on
the saving as draft part and I believe it is almost working but there are
issues getting the article id from in the file AgentTicketEdit.pm and using it
in the method Article->ArticleSave().
I know the ArticleID exists somewhere, because I can display it in the
AgentTicketEdit.dtl file using $Data{"ArticleID"} on line 107. I am unsure how
to access it in the AgentTicketEdit.pm file on line 674, I have tried many
methods including $Param{AriticleID}, Self->{ArticleID} $Data{"ArticleID"} but
nothing seems to be correct.
Does anyone know how to get the ArticleID in the AgentTicketEdit.pm file that
the AgentTicketEdit.dtl file is accessing?
Any help is greatly appreciated. My source code files bounced my orginal email
so if you want to look at my code just email me back.
Thank you!
Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN K2P 0B4
www.carms.ca <http://www.carms.ca>
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