Hi otrs developers, I posted the message below on the [EMAIL PROTECTED] list, but they referred me to here. You guys are supposed to be better informed about this stuff. Hope you can help me.
Thanks in advance, Mikhail -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: vrijdag 30 november 2007 11:06 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Making a custom module Mikhail Pauw wrote: > We are using OTRS now for a couple of months and benefited a lot of > it. Recently we held a review sessions and one thing that most of > our users encountered as annoying where the little things in their > daily routine. Such as every time a new ticket comes in three steps > has to be taken: 1. change queue, 2. change owner, 3. change > responsible. What they really like to see that they can do that in > one page (step). > > So I've started on it by making the .pm file in kernel\modules, > the .dtl in output\html and added a link in the ticketzoom page so > they can access the page. Now when I click the link I get the error > shown bellow. I looked on the web but I cannot find a lot of > information about this subject. > > My question is how can as easily as possible add a new page (module) > to the otrs system? What are best practices? And so on... You might want to subscribe to the OTRS developers mailinglist: http://lists.otrs.org/cgi-bin/listinfo/dev We are just mere mortal users. :o) Nils Breunese. P.S. We use separate e-mail addresses for each queue and don't use the responsible feature, so our agents just need to click 'Lock' to start working on a ticket. Of course everyone's setup is different. Good luck on your module.
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