Hi all,
I'm new to this list, so it seemed quite ok to introduce myself with a
solution to this issue.
First:
Check that the SOAP::User and SOAP::Password configuration values are
set. You can do this by logging in with your admin user
Select Admin from the main menu.
Select Misc->SysConfig
In Group Selection: Select Framework and click Show
From the results: Select Core::SOAP
Enable and set the values for SOAP User and Password.
Retry to run the rpc-example.pl with the just configured soap user and password
If than the TicketCreateNumber still shows no number make sure that
your apache user has write access to the
otrs/var/log/TicketCounter.log
Good luck
Freerk
> Hi Eduardo,
>
> hmm... thats really strange. It looks like an problem in SOAP::Lite.
> But I do not have any idea. :-/
>
> -Martin
>
> On Nov 21, 2007, at 9:47 PM, Eduardo Raffoul wrote:
>
>> Hi Mr. Edenhofer,
>>
>> I just installed SOAP::Lite via CPAN, changed this lines in
>> /scripts/rpc-example.pl
>>
>> use SOAP::Lite('autodispatch', proxy =>
>> 'http://localhost/otrs/rpc.pl' );
>> my $User = 'root at localhost';
>> my $Pw = 'root';
>>
>> and doesn't works out. The apache log says this:
>>
>> [Wed Nov 21 16:42:27 2007] [error] [client 127.0.0.1 ] Use of
>> uninitialized value in pattern match (m//) at
>> /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP
>> .pm line 411, <PRODUCT> line 4.
>> [Wed Nov 21 16:42:27 2007] [error] [client 127.0.0.1] Use of
>> uninitialized value in pattern match (m//) at
>> /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP
>> .pm line 411, <PRODUCT> line 4.
>> [Wed Nov 21 16:42:28 2007] [error] [client 127.0.0.1] Use of
>> uninitialized value in pattern match (m//) at
>> /usr/lib/perl5/site_perl/5.8.8/SOAP/Transport/HTTP
>> .pm line 411, <PRODUCT> line 4.
>>
>> But i can't see anything wrong in the refered file.
>>
>>
>> 2007/11/21, Martin Edenhofer <me at otrs.com>: Hi Eduardo,
>>
>> is there some information in the OTRS log? Maybe authentication
>> problems on the rpc.pl on the OTRS server site.
>>
>> Greetings,
>>
>> -Martin
>>
>> On Nov 21, 2007, at 4:20 PM, Eduardo Raffoul wrote:
>>
>> > Hi everybody,
>> >
>> > I'm right now developing a module to connect an network manager with
>> > OTRS usign the RPC feature. But, when i try to run scripts/rpc-
>> > example.pl i got empty returns in the variables; in other words, i
>> > got this:
>> >
>> > [eraffoul at pasante scripts]$ ./rpc-example.pl
>> > NOTICE: TicketObject->TicketCreateNumber()
>> > Use of uninitialized value in concatenation (.) or string at ./rpc-
>> > example.pl line 33.
>> > NOTICE: New Ticket Number is:
>> > NOTICE: TicketObject->TicketGet(TicketID => 1)
>> > Use of uninitialized value in concatenation (.) or string at ./rpc-
>> > example.pl line 38.
>> > NOTICE: Ticket Number is:
>> > Use of uninitialized value in concatenation (.) or string at ./rpc-
>> > example.pl line 39.
>> > NOTICE: Ticket State is:
>> > Use of uninitialized value in concatenation (.) or string at ./rpc-
>> > example.pl line 40.
>> > NOTICE: Ticket Queue is:
>> >
>> >
>> > Any idea??
>> > _______________________________________________
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