Hi Jo,
On Mar 24, 2008, at 21:34 , Jo Rhett wrote:
So it's fairly common for people to cut/paste text into their
ticket. Unfortunately, many common things are converted to HTML
codes when sent. The most common is an apostrophe being converted
to ’ (right-tick apostrophe)
Obviously this is not very useful when sending plain text e-mail.
Is there already an appropriate place to fix e-mail when sending,
where replacements like this can be done?
Normally if you use OTRS in utf8 mode, this "’" is a utf8 sign
and the correct sign will be shown in emails.
Please check if OTRS is running in utf8 mode, then it should work
fine. :)
Greetings,
-Martin
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