>:

Hello,

I mean not I send answer, but  the system, after it get my message
(the case when new ticket appeare)
Alex
-------
You wrote:
Hello,

I don't know if I understand You right, but before you can send an 
answer You must configure Responses <-> Queue in the admin interface.

Greetings,
Ren?
-------------
Alex schrieb:


> Dear sirs !
> could you send me instruction, how to turn on answer 
> for message, I tried all options but without any result 
> (system sending answer only inside)
> 
> My OTRS ver 2.2.5
> 
> Alex


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