Hi Martin, the diff for the TicketFreeTimeXOlderNow
$Id: Ticket.pm,v 1.338 2008/08/03 15:26:35 martin Exp
3812a3818,3822
> # get tickets with freetime older then now
> if ( $Param{'TicketFreeTime'.$_.'OlderNow'} ) {
> $SQLExt .= " AND st.freetime$_ <= Now()";
> }
>
4042c4052,4054
< $Param{TicketPendingTimeOlderDate} = $Time;
---
> $Param{TicketPendingTimeOlderDate} =
> $Self->{TimeObject}->SystemTime2TimeStamp(
> SystemTime => $Time,
> );
4049c4061,4063
< $Param{TicketPendingTimeNewerDate} = $Time;
---
> $Param{TicketPendingTimeNewerDate} =
> $Self->{TimeObject}->SystemTime2TimeStamp(
> SystemTime => $Time,
> );
I have made some other extensions like a timestamp parameter in SetFreeTime and
a limit in getHistory.
see attached file
Regards
Christian
> -----Ursprüngliche Nachricht-----
> Von: "Martin Edenhofer" <[EMAIL PROTECTED]>
> Gesendet: 02.09.08 16:29:31
> An: "Development community of OTRS.org" <[email protected]>
> Betreff: Re: [dev] Ticket.pm enhancement
> Hi Christian,
>
> On Sep 1, 2008, at 15:42 , ch po wrote:
> > how can I add some features to the sources of the living version of
> > otrs?
> > In this particular case I have extended Kernel/System/Ticket.pm to
> > include a parameter OldState on the call to TicketEventHandlerPost
> > because I have seen no other easy way to handle different actions on
> > the same new state but different old states.
> > Also I have added a TicketFreeTime<X>OlderNow To TicketSearch so I
> > have not to first build the string-date for the actual time in
> > generic agent if I want to have FreeTime as timer.
>
>
> Sounds interesting! ;)
>
> a) TicketEventHandlerPost & additional option attributes
> -=> Currently it's not done at all to give dedicated
> params based on event to TicketEventHandlerPost() to
> keep a clear (always the same) API.
> So at the current state I would not say that it's
> a good choose to do so.
>
> b) TicketFreeTime<X>OlderNow sounds good, can you post
> it on the list?
>
> Greetings,
>
> -Martin
>
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Ticket.pm.diff
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