Hi everybody,
 thanks for replay.
I have spent the last two days trying to write a SOAP Java client for OTRS,
but without result.
All that I need to do is create new ticket and view the opened tickets from
Java, only this.
Can you help me?

Roberto.

On Fri, 3 Apr 2009 10:58:11 +0200, Martin Edenhofer <[email protected]> wrote:
> Hi Santini, hi Darko,
> 
> On Apr 3, 2009, at 10:09 , Palic, Darko wrote:
> 
>> I was a coach of a student research project for connecting OTRS to  
>> our Java application.
>> http://www.mail-archive.com/[email protected]/msg01859.html
>>
>> The conclusion of the work is, that OTRS uses a prorietary SOAP  
>> solution. It has nothing to do with the webservice standard! Matter- 
>> of-fact is, that we had to implement our own OTRS-SOAP client. Our  
>> tries to define a WSDL for the needed OTRS services failed. The  
>> cause was the very unusual way to communicate with the OTRS- 
>> Webservice. E.g. you have to do multiple SOAP-calls to get one  
>> business transaction...
> 
> OTRS is using the perl standard SOAP module SOAP::Lite
>
(http://search.cpan.org/~mkutter/SOAP-Lite-0.710.08/lib/OldDocs/SOAP/Lite.pm
> 
> ). This is also used for Perls Salesforce oder SAP SOAP communication.
> 
> So I would say this is no prorietary SOAP solution. :)
> 
> There is also a other solution which is using OTRS and Java via a SOAP  
> interface. See als http://www.opennms.org/index.php/OTRS_Integration
> 
> But true, there is currently no WSDL file for the OTRS core API
> (http://dev.otrs.org/ 
> ) but you could without.
> 
> @Santini: Maybe you can explain what you want to do and we can look  
> for an example integration. What do you mean?
> 
>   -Martin
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