Hi Ronaldo,
currently not. But I did a prototype implementation.
So you can do something like:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
Queue => {
Name => ['[RegExp]^Misc'],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Service => ['[RegExp]^t1', '[RegExp]^t2'],
Priority => [ '4 high' ],
},
},
};
Starting with "[RegExp]" means the following will be a regexp content.
Is that what your are looking for?
http://users.otrs.com/~me/Kernel_System_Ticket.pm_2-3-ACL-RegExp
-Martin
On Apr 8, 2009, at 16:04 , Ronaldo Richieri wrote:
Do you know if its possible to use REGEXP when creating an ACL? I
know what is possible to do with Regexp, but I don't Really know how
to use and I don't know if it's possible to use in this case.
The case is, I'm creating this ACL to hide some services and sub-
services from a group of users.
The mother Service is called "IT" and have some sub services like
"IT::software", "IT::hardware", and sub sub queues like
"IT::software::SAP::Create User" or "IT::software::SIG". All this
queues are accessible for the "IT" group.
The system have other Services for other areas (it's a university)
like "Academic" and the subservices "Academic::Resend Certificated".
There is a group of users called "Academic". They can only deal with
Academic queues and services.
We would like to hide Academic services to IT atendents (users), and
we would like to hide IT services to Academic atendents (users).
I'm trying to do this with ACL restrictions, recommend by Martin:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
Properties => {
# Tickets on IT Queue
User => {
Group_rw => [
'Academic',
],
}
},
PossibleNot => {
Ticket => {
# Hides these Services
Service =>
['IT,'IT::software','IT::software::SAP','IT::software::SAP::Create
User'],
},
},
};
As you can see, we must right every Service that is under IT
Service. Is there a way to user REGEXP in this line:
Service =>
['IT,'IT::software','IT::software::SAP','IT::software::SAP::Create
User'],
So it will hide every service under IT that is already created and
others that will be created after?
Thanks,
Ronaldo Richieri
On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer <m...@otrs.com> wrote:
Hi Ronaldo,
On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:
Guys, is there a way to connect SLA or Services to the Queues and
not to Customer?
For Example, we have 2 queues: Software and Hardware
And we like to display software services for those who only see
software queue and hardware services for those who only see hardware
queue.
There are several ways to do so. The easiest one would be:
a) Add all customers to all services.
b) Create ACLs to restrict services to queues
For more info about ACL see
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Ronaldo Richieri
-Martin
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