when would release ITSM for OTRS 2.4 On Mon, Apr 20, 2009 at 9:56 PM, Ronaldo Richieri <[email protected]>wrote:
> Sounds great! Thanks Martin and other developers :-) > > 2009/4/20 Martin Edenhofer <[email protected]> > > http://otrs.org/download/ >> >> -=> Download OTRS (BETA) >> >> -Martin >> >> >> On Apr 20, 2009, at 11:08 , Jeffery Chen Fan wrote: >> >> where can get the 2.4? >>> >>> Thanks... >>> >>> >>> >>> On Mon, Apr 20, 2009 at 4:46 PM, Frans Stekelenburg >>> <[email protected]> wrote: >>> Martin, >>> >>> It is always wonderful to receive good news on a nice and sunny day! >>> So thank you, and of course now I can't wait until it's 1-7 ;-) >>> We'll start making migration plans. >>> >>> Kindest regards, >>> >>> Frans >>> >>> > -----Original Message----- >>> > From: [email protected] [mailto:[email protected]] On Behalf Of >>> > Martin Edenhofer >>> > Sent: vrijdag 17 april 2009 15:49 >>> > To: Development community of OTRS.org >>> > Subject: Re: [dev] bulk change (pending time) >>> > >>> > Hi Frans, >>> > >>> > good news! ;) >>> > >>> > >>> > > - Bulk change 'Pending Time'. I can bulk change to state Pending, >>> > > but this is little helpful without the ability to actual pend into >>> > > the future >>> > >>> > This feature (any many more) is in the upcoming OTRS 2.4 (beta1 >>> > 2009-04-20, stable 2009-07-01). >>> > >>> > See also: >>> > http://users.otrs.com/~me/bulk-2.4.png<http://users.otrs.com/%7Eme/bulk-2.4.png> >>> > >>> > > - Frontend::Agent::Ticket::ViewBulk - it is missing I think, unlike >>> > > for other screens. And that is a pity. It would be very helpful to >>> > > be able to adjust the fields for this screen as well (like for point >>> > > 1) >>> > >>> > Done in upcoming 2.4. :) >>> > >>> > > - And of course the select all tickets at once (a grease monkey >>> > > workaround exists for firefox) >>> > >>> > >>> > >>> > There is also a new feature in 2.4. You can switch at runtime in any >>> > ticket overview screen between S/M/L view and you will have the bulk >>> > action (with select all) in any ticket overview (QueueView, Locked >>> > Ticket, Search Result, ...) >>> > >>> > http://users.otrs.com/~me/overview-s-2.4.png<http://users.otrs.com/%7Eme/overview-s-2.4.png> >>> > http://users.otrs.com/~me/overview-m-2.4.png<http://users.otrs.com/%7Eme/overview-m-2.4.png> >>> > >>> > I hope this info will help you a litte bit more! :) >>> > >>> > -Martin >>> > >>> > On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote: >>> > >>> > > Hi, >>> > > >>> > > It appears that the bulk feature still is a bit a underdeveloped >>> > > child of this fine product. >>> > > >>> > > The following features I would expect to find (amazing it still is >>> > > not a FAQ ;-)) but am not able to do: >>> > > >>> > > - Bulk change 'Pending Time'. I can bulk change to state >>> > > Pending, but this is little helpful without the ability to actual >>> > > pend into the future >>> > > - Frontend::Agent::Ticket::ViewBulk - it is missing I >>> > > think, unlike for other screens. And that is a pity. It would be >>> > > very helpful to be able to adjust the fields for this screen as well >>> > > (like for point 1) >>> > > - And of course the select all tickets at once (a grease >>> > > monkey workaround exists for firefox) >>> > > >>> > > I have searched the lists, but besides similar questions asked >>> > > before, not found useful info. >>> > > If anybody has made some changes to his OTRS instance for Bulk >>> > > function, especially the first one, I would be happy to share >>> > > details!! >>> > > >>> > > >>> > > Much obliged, >>> > > >>> > > >>> > > gr, >>> > > Frans >>> > > >>> > > >>> --------------------------------------------------------------------- >>> > > OTRS mailing list: dev - Webpage: http://otrs.org/ >>> > > Archive: http://lists.otrs.org/pipermail/dev >>> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >>> > > >>> > > NEW! 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ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >>> >>> >>> -- >>> Jeffery >>> ___ >>> /\__\ "What is the world coming to?" >>> \/__/ >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: dev - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/dev >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Ronaldo Richieri > (15) 8818-2009 > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Jeffery ___ /\__\ "What is the world coming to?" \/__/
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