OK Thx alot On Wed, Apr 29, 2009 at 3:01 PM, Frans Stekelenburg <[email protected]> wrote:
> Hi Ikshan, > > > > I think ACL is the (only) answer for you. > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=68 > > > > > > gr, > > Frans > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Ikhsan > Muhammad > *Sent:* woensdag 29 april 2009 06:26 > *To:* [email protected] > *Subject:* [dev] Set ticket cannot be edited after close > > > > Hi all, > One of the requirement in my workplace is that a ticket cannot be edited > (add note or decision) after the ticket is closed. > > I have two questions: > 1. It seems that the default setting is that we can add note and decision > even if the ticket is already closed. How can I change this setting? > If there is no setting about this, I think I have to change the code a > little bit, fyuhh.. It would be tiresome :p. > > 2. Another requirement is that if we want to add note or decision, the > ticket should be opened first. How can we achieve this without making any > code changes? > > > Thank you before. > > Ikhsan > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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