I found my error... Actually /opt/otrs is a symlink to /opt/otrs-2.x.X and I had to execute SetPermissions.sh against the actual directory not the symlink
Mohamed Amine Kadimi http://www.casafire.com ---------------------------------------- > From: [email protected] > To: [email protected] > Date: Tue, 28 Jul 2009 13:25:35 +0000 > Subject: [dev] OTRS File Permission Problem > > > Hello all, > > I installed OTRS from source on a light Debian and ran the SetPermissions.sh > like this: > > /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data > > However, when I first log on to OTRS I have this error message: > > Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission > denied! > > I know I can solve this manually by giving the right permissions to the > Kernel/Config/Files folder which is currently owned by the userID 500 and the > group 'Users', but I have some other questions: > > First, Is there any risk if I type this command, to make the user otrs (and > group www-data) own all the stuffs under /opt/otrs/ and to be sure there will > never be a permission problem in the future: > > # chown -R otrs.www-data /opt/otrs > > > Then, I think the fact that the files under /opt/otrs/ are owned by userID > 500 and group 'users' is due to the OTRS source files having been developed > and packaged under another distribution which have these userID and group > name. But in Debian, there is no userID 500, and the group 'users'has no > member, so maybe this is the source of the permission problem! Am I correct? > In that case my first question would make sense. > > Mohamed Amine Kadimi > http://www.casafire.com > > > > _________________________________________________________________ > Show them the way! Add maps and directions to your party invites. > http://www.microsoft.com/windows/windowslive/products/events.aspx > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Share your memories online with anyone you want. http://www.microsoft.com/middleeast/windows/windowslive/products/photos-share.aspx?tab=1 --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
