Hi,
On 03.12.2009, at 13:05, Михаил Лукин wrote:
> I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM
> 1.3.2 ]).
> I added this code to Config.pm:
>
> $Self->{TicketAcl}->{'ACL-Name-1'} = {
> # match properties
>
> Properties => {
> # current ticket match properties
>
> },
> # return possible options (white list)
>
> Possible => {
> # possible ticket options (white list)
>
> Ticket => {
> Queue => ['Junk'],
> },
> },
> };
>
> Just for a test. This should allow me to create/move tickets only to Junk
> queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove action
> allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics and
> Postmaster).
>
> Please, what am I doing wrong?
what is your user account in OTRS?
If you use r...@localhost, ACLs are not considered.
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
https://webint.cryptonode.de / a Fractal project
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