Thanks Martin, Now i have a direction to work.I'll definitely try it.
Arpit Gupta
From: Martin Edenhofer <m...@otrs.com>
To: "Development community of OTRS.org" <dev@otrs.org>
Date: 01/13/2010 04:36 PM
Subject: Re: [dev] Name of the owner instead of user-id in Customer "My
Tickets" Plz help...
Sent by: dev-boun...@otrs.org
Hi Aprit,
the information, owner last name, owner first name and so on is not
available in the template per default.
What you have to do:
o In the frontend module (Kernel/Modules/CustomerTicketOverView.pm) you
need to do an lookup to get this data.
o In order to make it accessible via .dtl you need to put this date also
into the date attribute of the "Record" block.
o Then you can it access in .dtl via e. g. "$QData{"UserLastname"} $QData
{"UserFirstname"}"
Good luck ;)
-Martin
On 12.01.2010, at 07:11, Arpit2 G wrote:
> Hello Everyone,
> Any idea on following problem, Any suggestions, please help.I am stuck
> here:
>
> I want to display Name of the Owner instead of user-id under "My Tickets"
> in Customer Web Interface. I have changed this in agent section via
editing
> the respective ".dtl" file. I tried to edit "CustomerStatusView.dtl" but
> no luck. Please guide me how can i make this change.
>
> Thanks in advance
>
> Regards
> AG
>
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