Thanks for your response, but I think the problem isn't using $Data or $QData, but that the actual data isn't available in the template.
>From my understanding I need to change the code on the controller to add the data I need into the $Data/$QData variables, and that is what I am having difficulty trying to work out how to do. I'm guessing I need to change Kernel/Modules/AgentTicketZoom.pm to be able to make available the current Queue Comment field and Customer email address, but I can't work out how I can access that data. Can anyone point me in the right direction? Thanks, Kelly On Fri, Jan 15, 2010 at 1:43 AM, Михаил Лукин <[email protected]>wrote: > Try $QData instead of $Data > > On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett <[email protected]>wrote: > >> Hi all, >> >> I want to be able to display in the AgentTicketZoom page the Comment field >> of the queue the ticket is in, and also the customer email address. >> >> I've been trying to figure out how to make that data available in the dtl, >> but I can't seem to figure out exactly how to get that information and make >> it available through $Data in the template. >> >> Can anyone point me in the right direction on how I can do this? >> >> Thanks, >> Kelly. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > regards, > Mihail > > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- kelly barrett | technical director | vapormedia pty ltd p: (03) 9827 3684 | f: (03) 9826 0331 | m: 0417 554 073 e: [email protected] www.vapormedia.com | www.virtualsports.com.au
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