Hi,
Thanks for your answer, I filled a bug:
http://bugs.otrs.org/show_bug.cgi?id=4874
CacheTTL doesn't solve our problem, because it reduces LDAP queries, but
doesn't avoid LDAP connection.
Bastien
-----Message d'origine-----
De : dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] De la part de
Nils Leideck - ITSM
Envoyé : jeudi 28 janvier 2010 00:48
À : Development community of OTRS.org
Objet : Re: [dev] LDAP connection not always necessary?
Hi,
On 27.01.2010, at 15:46, EXT / CAP GEMINI LEBLANC Bastien wrote:
I notice that at each access on OTRS (each page), an LDAP
connection is made, even if it is not necessary (to get Customer Data).
Do you think I should fill a bug, to be able to connect to the
LDAP only if necessary (if the data is not cached)?
Feel free to ask any details, I'll be glad to help on solving
this issue
If you feel this is a bug then PLEASE open a bug report for that issue
on bugs.otrs.com !!!
Highly apprechiated and welcome !!!
In the meantime the CacheTTL param (Config.pm or SysConfig) could help
you to reduce the LDAP quesries.
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal
project
CU @ CeBIT 2010 in Hannover, Germany <http://www.cebit.de> and get to
know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
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