2010/2/22 Michiel Beijen <michiel.bei...@otrs.com> > Привет Илья, > > The tidiest way of implementing this would be to develop a custom > Postmaster module, see the Developer documentation. > > http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module > > This way your code will run just when the emails are fetched and > processed. You can then also modify the email if needed to add any > results to it. > > Thank you. I've already found, that the best method of doing my task is to use a Postmaster::PreFilterModule's.
Instead of writing a new module i've decided to use a PostMaster::Filter::CMD module, which calls my script, which in turn uses OTRS API to create Customer User, if necessary. -- Ilya Chesnokov
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