Hi everybody, we've recently upgraded our OTRS installation big-time, going from 2.2.8 w/SIRIOS via 2.2.8 w/o SIRIOS via 2.3.6 via 2.4.8 via 3.0.3 via 3.0.4 to 3.0.5. Unfortunately, attachments of inbound mails are not linked properly any more.
The links to the attachments within a ticket have the following form: https://[ServerURL]/otrs/index.pl/file-2?Action=AgentTicketAttachment;ArticleID=134322;FileID=2 instead of (correctly) https://[ServerURL]/otrs/index.pl?Action=AgentTicketAttachment;ArticleID=134322;FileID=2 In other words, the string "/file-2" (which depends on the name of the attachment, of course) is mistakenly inserted between "index.pl" and "?". Does anyone have a pointer for me as to where to look? Thanks a lot! Cheers, Toby. -- Though I Fly Through the Valley of Death, I Shall Fear No Evil, For I Am 80,000 Feet and Climbing. ---Sign over the entrance to the SR-71 operating location on Kadena ---- Karlsruhe Institute of Technology (KIT) KIT-CERT Tobias Dussa CERT Manager/CA Manager Zirkel 2 Building 20.21 76131 Karlsruhe, Germany !!! New phone number Phone: +49 721 608-42479 !!! New fax number Fax: +49 721 608-9-42479 Email: tobias.du...@kit.edu Web: http://www.kit.edu/ KIT – University of the State of Baden-Wuerttemberg and National Laboratory of the Helmholtz Association
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