Hello, I need to be sure that the source object is a Ticket and the target object is a ITSMConfigItem
how can I do that using the LinkObject? thanks 2011/12/2 Wagner <wagner...@gmail.com> > Yes, I changed some things here, and got it right > > thanks for your reply > > I'm just trying to change the incidate state from the CI but I'm not going > anywhere =/ > > > 2011/12/2 Michiel Beijen <michiel.bei...@otrs.com> > >> Hi Wagner, >> >> >> On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote: >> >> I think the event is wrong, cause the LinkAdd event is being called when >>> I link a ticket to another ticket, but when I link a ticket to a CI it's >>> not being called >>> >>> is there a way to find out which event should I use? >>> >> >> I tested by logging out of Kernel::System::EventHandler every time it is >> called, and I found the LinkAdd event is executed when you link a ticket to >> a CI. It really is the correct event. >> >> [Fri Dec 2 14:31:07 >> 2011][Notice][Kernel::System::**EventHandler::EventHandler] >> Running for LinkAdd >> >> >> -- >> Mike >> ______________________________**_________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> >> > >
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