I made some changes to the template in 2.4 that I could not easily carry 
forward into 3.0 so I had to rethink what I was trying to accomplish and how to 
do it.  I hope the way I'm handling it now will make upgrades easier.

Thanks for the heads up on the free text, we do use those a lot.  I think I'll 
try it out today and see what I run into.  I'll let you know.


Thanks,

-Jeff



On Jan 20, 2012, at 4:37 AM, Michael Scheer wrote:

> Jeff Snider wrote:
> 
>> I just recently upgraded from 2.4 to 3.0
> 
> 3.1 is coming in February and will incorporate some bigger changes 
> under the hood - especially the dynamic fields. I reckon, if you are 
> using free text fields a lot and if you made a lot of changes in that 
> sense, 3.1 will be a more time consuming update... We'll see. Will you 
> update again then?-)
> 
> http://www.otrs.com/en/open-source/community-news/releases-notes/
> 
> Michael
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