Hi all,
I'm attaching a patch for OTRS 3.1.3 what fixes annoying "features" in
OTRS 3.1.3 (it's our production version).
in index.pl?Action=AgentTicketStatusView and
index.pl?Action=AgentTicketQueue
there are annoying things:
1) Area around checkbox is clickable and redirects to ticket page
2) Area around Ticket# is clickable and redirects to ticket page
3) From/Subject fields are too short to show Nagios e-mail subject
So we've fixed it and now:
1) Area around checkbox is
clickable and checks the checkbox
2) Area around Ticket# is clickable and selects Ticket#
3) From/Subject fields are now long enough to handle Nagios info
These changes drastically increases usability of OTRS
--
Cheers,
Krzysztof Hajdamowicz
System Administrator
IMAGIN IT
http://imagin.com.pl
--- /root/backup/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl 2011-11-07 09:41:20.000000000 +0100
+++ /usr/share/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewSmall.dtl 2012-06-14 13:21:53.340016906 +0200
@@ -9,6 +9,7 @@
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<!-- dtl:block:DocumentActionRow -->
+
<ul class="Actions">
<!-- dtl:block:DocumentActionRowBulk -->
<li id="BulkAction" class="Bulk Inactive $QData{"CSS"}">
@@ -145,7 +146,7 @@
<!-- dtl:block:Record -->
<tr id="TicketID_$QData{"TicketID"}" class="MasterAction">
<!-- dtl:block:Bulk -->
- <td class="Checkbox Fixed NonTextContent">
+ <td class="checkbox_td Checkbox Fixed NonTextContent">
<input class="Checkbox AutocompleteOff" type="checkbox" name="TicketID" value="$QData{"TicketID"}" />
</td>
<!-- dtl:block:Bulk -->
@@ -158,8 +159,8 @@
<!-- dtl:block:ContentLargeTicketGenericRowMetaImage -->
</td>
<!-- dtl:block:ContentLargeTicketGenericRowMeta -->
- <td>
- <a href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}" class="MasterActionLink">$Data{"TicketNumber"}</a>
+ <td class="ticket_td">
+ <a id="ticket_td_$QData{"TicketID"}" href="$Env{"Baselink"}Action=AgentTicketZoom;TicketID=$LQData{"TicketID"}" title="$QData{"Title"}" class="MasterActionLink">$Data{"TicketNumber"}</a>
</td>
<td>
$QData{"Age"}
@@ -170,22 +171,22 @@
</td>
<!-- dtl:block:RecordEscalationTime -->
<td>
- <div title="$QData{"From"}">$QData{"FromRealname","30"}</div>
+ <div title="$QData{"From"}">$QData{"FromRealname","130"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
- <div title="$QData{"Subject"}">$QData{"Subject","30"}</div>
+ <div title="$QData{"Subject"}">$QData{"Subject","130"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
<!-- dtl:block:RecordTicketTitle -->
- <div title="$QData{"Title"}">$QData{"Title","30"}</div>
+ <div title="$QData{"Title"}">$QData{"Title","130"}</div>
<!-- dtl:block:RecordTicketTitle -->
</td>
<td width="8%">
- <div title="$Text{"$Data{"State"}"}">$Text{"$Data{"State"}","30"}</div>
+ <div title="$Text{"$Data{"State"}"}">$Text{"$Data{"State"}","130"}</div>
</td>
<td>
- <div title="$Text{"$Data{"Lock"}"}">$Text{"$Data{"Lock"}","30"}</div>
+ <div title="$Text{"$Data{"Lock"}"}">$Text{"$Data{"Lock"}","130"}</div>
</td>
<td width="10%">
- <div title="$QData{"Queue"}">$QData{"Queue","30"}</div>
+ <div title="$QData{"Queue"}">$QData{"Queue","130"}</div>
</td>
<td>
<div title="$QData{"UserFirstname"} $QData{"UserLastname"} ($QData{"Owner"})">$QData{"UserFirstname","15"} $QData{"UserLastname","15"}</div>
@@ -269,6 +270,47 @@
$(window).resize(function() {
Core.UI.AdjustTableHead($('#FixedTable thead'), $('#FixedTable tbody'), 0);
});
+
+function SelectText(element) {
+ var text = document.getElementById(element);
+ if ($.browser.msie) {
+ var range = document.body.createTextRange();
+ range.moveToElementText(text);
+ range.select();
+ } else if ($.browser.mozilla || $.browser.opera) {
+ var selection = window.getSelection();
+ var range = document.createRange();
+ range.selectNodeContents(text);
+ selection.removeAllRanges();
+ selection.addRange(range);
+ } else if ($.browser.safari) {
+ var selection = window.getSelection();
+ selection.setBaseAndExtent(text, 0, text, 1);
+ }
+}
+
+$('.checkbox_td').bind('click', function (Event) {
+ Event.preventDefault();
+ Event.stopPropagation();
+ var checkbox = $(this).find('input[type="checkbox"]');
+
+ if(checkbox.attr('checked')) {
+ checkbox.attr('checked', false);
+ }
+ else {
+ checkbox.attr('checked', true);
+ }
+
+ return false;
+});
+
+$('.ticket_td').bind('click', function (Event) {
+ Event.preventDefault();
+ Event.stopPropagation();
+ SelectText($(this).find('a').attr('id'));
+ return false;
+});
+
//]]></script>
<!-- dtl:js_on_document_complete -->
<!-- dtl:block:DocumentReadyStart -->
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