David Boyes is right. System Monitoring is the solution to use OTRS and Nagios together. You can find by searching it in the Package Manager.
There's a pdf in the internet about how to configure it. 2012/8/20 David Boyes <dbo...@sinenomine.net> > Are you using the System Monitoring plugin? It does some amount of sanity > checking about existing tickets. **** > > ** ** > > ** ** > > We use OTRS and nagios combination in our company. Nagios creates tickets > whenever there is an alert. If the issue persists for a longer time, Nagios > does a couple of checks after a specific period of time and it creates > another ticket. My concern here is, a lot of duplicate tickets(similiar) > tickets are getting created and this is happening for multiple issues > resulting in huge volume of tickets, further increasing the operational > load of closing them manually. I would like to know if there is a way to > dedupe/update the first ticket itself after doing a recheck (or) is there a > way to check if a ticket already exists, if yes udate the same else create > a new ticket.**** > > ** ** > > Thanking you in Advance.**** > > ** ** > > Sharan**** > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 rafak...@gmail.com
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