Hello Carlos, Thank You very much, to share valuable link with suggestion. If you will elaborate all of thing, it will more helpful for me.
Now i am try to solve this problem with help of python xml rest library. Regards, Anup On Tue, Sep 25, 2012 at 7:22 PM, Carlos Rodríguez <carlos.rodrig...@otrs.com > wrote: > Hi Anup > > Well either OpenERP and OTRS uses a web service approach both uses RPC, > and OTRS also offers the Generic Interface, currently Generic Interface > provides operations to remotely Create, Update, Get and Search for Tickets > in OTRS. > > So if the integration is one way from OpenERP => OTRS it should be easy, > if it is 2 way sync or OTRS => OpenERP it is a little more complicated > since you will need to create Invokers that will trigger on OTRS events > like TicketCreate, to replicate the ticket to OpenERP. > > for more information please read > http://doc.otrs.org/3.1/en/html/genericinterface.html > > Also you can always request a quotation from OTRS sales department in > order to let OTRS create the connector for you. > > ((enjoy)) > > Carlos Rodríguez > > > > > On Sep 25, 2012, at 1:16 AM, Mike Dupont <jamesmikedup...@googlemail.com> > wrote: > > That sounds very interesting. > > Check the existing solutions for OPENERP and then go from there > > there is a request tracker for openerp, > http://doc.openerp.com/v6.1/technical_guide/crm_configuration.html > > there are questions similar to yours here : > > http://www.linkedin.com/groups/Is-there-Service-Desk-module-165657.S.54166640 > http://apps.openerp.com/addon/6364 > > this looks like it will be work, i did not find a solution for it. > > mike > > > On Tue, Sep 25, 2012 at 7:45 AM, Anup Kandalkar > <kandalkar....@gmail.com>wrote: > >> Hello Friends, >> >> I am trying to integrate OTRS with OpenERP but I don't have any ideas to >> integrate. If you have any ideas related this please share with us. >> Software Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and >> Apache2 >> >> Regards, >> Anup >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > > -- > James Michael DuPont > Member of Free Libre Open Source Software Kosova http://flossk.org > Saving wikipedia(tm) articles from deletion > http://SpeedyDeletion.wikia.com <http://speedydeletion.wikia.com/> > Contributor FOSM, the CC-BY-SA map of the world http://fosm.org > Mozilla Rep https://reps.mozilla.org/u/h4ck3rm1k3 > Free Software Foundation Europe Fellow http://fsfe.org/support/?h4ck3rm1k3 > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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