Hi guys, I ask counseling:
We have acquired a new client (a public institution) who will provide
assistance throughout the fleet Hardware.
We have proposed and the customer wants to use inside OTRS as a solution
of TT and CMDB.
The requests of the customer is as follows:
From the Customer Panel the client wants to put the ticket on their
OTRS and should automatically be created on our OTRS to be managed by
our service desk.
Someone has already addressed this kind of problems?
Which is the best solution to meet the demand.?
Thanks
Rocco.
--
Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483
TBS IT – Telematic & Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie.
According to the Italian and international laws in force, we inform you that
this message is reserved only for the addressee. If you are not the addressee,
please delete it immediately and notify us. Thank you.
P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please,
consider the environment before printing this e-mail.
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
