Hi Rocco,
I don't know if there is any OTRS automatic operation about Due Date.
I think it's a Dynamic Field, defined in AdminDynamicField, and that you can 
hide it in SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew -> 
Ticket::Frontend::AgentTicketPhone###DynamicField

Kind regards,
Juan Clavero

-----Mensaje original-----
Date: Wed, 24 Oct 2012 09:55:58 +0200
From: Rocco Tocci <rocco.to...@tbsit.com>
Subject: [dev] Fiield Due date utilization
To: Development community of OTRS <dev@otrs.org>
Message-ID: <50879f0e.9090...@tbsit.com>
Content-Type: text/plain; charset="iso-8859-15"; Format="flowed"


Hi guys, I wanted to understand the significance of the field *due date* on 
creating new  phone.ticket Identifies only 'another timestamp field? Or has a 
value on the management of the ticket?
Also where is configured this field? I would like to disable it in the form of 
the new phone ticket.

Thanks
Rocco

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

Reply via email to