Hi guys, I would like to understand if there is a parameter in sysconfig that I can exploit, New Phone Ticket (Agent panel), the combo on the queue with a default value directly. I saw that this is possible for the Panel Custpmer ((Ticket :: Frontend :: CustomerTicketMessage # # # QueueDefault)
You can use the ACL? Or is it necessary to intervene in the code?
Thanks Rocco _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev