Hello all.
After consulting the SLA and Ticket API ... i still can't manage to get the SLA
info i need. Here is my scenario:
I'm building a solution % reached that can be shown in AgentTicketZoom.
If a given SLA has 300 minutes of SolutionTime and 1hour has passed ... 20% has
now been reached.
My issue is to get the SolutionTime (attribute from the SLA). I can't create an
SLAObject or address the right one. If I do :
my sla_id = $Ticket{SLAID} # I get the given sla id
Now I want something like:
$SLAGet->{SolutionTime} where this sla matches this sla_id so I can do the
ratio %.
Thanks in advance
I'm Running 3.1
Pedro
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