In our installation the owner of all the folders and files is the www-data with 644 permissions. Then, in the WinSCP properties, I have 777 permissions available for the WinSCP user.
I've never had a problem with the permissions, but yes, maybe the folders doesn't have the right user or group. 2013/4/10 Marco Buchholz <marco.buchh...@otrs.com> > "The file appears with a big lock on it." sounds to me like the user has > no write permissions on those files. I guess the Webservers which runs OTRS > acts as anothers user (www-data or something like this) > and the "WinSCP-User" opens the file in read-only mode. Is this possible? > > Am 10.04.2013 12:48, schrieb Rafa Quiñonero Figuerola: > > Could you solve that? I don't understand why you can't save the file. I > use WinSCP to manage the file system from a Windows and I have no problems > to modify the files from OTRS. > > > 2013/4/10 Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com> > >> >> This is my first implementation on Linux and I'm having some troubles... >> >> I've just edited the AgentTicketPhone.dtl but I can't save it... I guess >> its because the OTRS process are running (just a guess hehe). The file >> appears with a big lock on it. >> >> I'm using OTRS 3.1.7 with UBUNTU Linux Server. >> >> Can you guys help me out?? :) >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > > -- > Rafa Quiñonero Figuerola > Tlf: 0151-61436385 > rafak...@gmail.com > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > -- > > Marco Buchholz > Global Software Development > > OTRS AG > Norsk-Data-Straße 1 > D-61352 Bad Homburg > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: http://www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Mehr als ein Help Desk-System – Prozess- und Kundenmanagement mit OTRS 3.2 – > Jetzt Frühbucherrabatt sichern > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafak...@gmail.com
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