Yes, try it with the ACL, if you don't get it working send the code here and we'll take a look. We have used many ACLs for our system.
2013/8/27 Jan Řežab <ho...@rezab.eu> > Try this http://doc.otrs.org/3.0/en/html/acl.html. > > Kind regards > Jan > > 2013/8/27 Guillermo Alberto Rosas Pereira <guillermo.ro...@softtek.com> > >> I have several ticket STATES, which for type OPEN are: **** >> >> **· **Open successful**** >> >> **· **Open**** >> >> **· **Open by X**** >> >> **· **Open by Y**** >> >> >> >> How can I configure the Next Ticket State field on “Agent Ticket Phone” >> to show ONLY one of those states and not the whole OPEN category. From >> Sysconfig, I can only configure the Next Ticket State to show or hide a >> whole category: Ex: hide ALL states configured as type OPEN or show ALL >> states configured as type CLOSED, etc. **** >> >> ** ** >> >> I need to show only the state OPEN SUCCESFUL, but not the rest of the >> states configured as type OPEN. **** >> >> ** ** >> >> I will appreciate your help . **** >> >> ** ** >> >> ** ** >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafak...@gmail.com
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