http://doc.otrs.org/3.0/en/html/acl.html
I think that was the problem
2013/8/28 Rafa Quiñonero Figuerola <rafak...@gmail.com>
>
> CustomerUserID => ['some id']
>
>
>
> 2013/8/28 Rocco Tocci <rocco.to...@tbsit.com>
>
>> Hi guys I've added this ACL to limit the list of queues based on company
>> : on Service e SLA works fine but on Queue not work
>> any suggestions?
>>
>> $Self->{TicketAcl}->{'02-**basic'} = {
>> Properties => {Frontend => { Action => ['AgentTicketPhone'], },
>> CustomerUser => { UserCustomerID => ['ITALIALOGISTICA_PT'] },
>> },
>> Possible => {
>> Ticket => {
>> Queue => ['TBS-OP::CS::FIELD SUD::ItaliaLogistica'],
>> # Service => [],
>> # SLA => ['Ripr.240min_L-D:H24'],
>> },
>> },
>> };
>>
>> My OTRS is 3.0.10
>>
>> --
>> Rocco Tocci
>> Application Architect
>> Strada Prov. 1 BariModugno n. 4
>> 70123 Bari Italy
>> Tel. +39 0803855483
>>
>> TBS IT – Telematic & Biomedical Services Srl a socio unico
>> Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
>> Tel. 040 - 92291
>> Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
>> Tel. 0742- 32661
>> C.F., P.IVA e Registro Imprese (TS) : 01165260322
>> Cap.Soc. € 8.000.000,00 i.v.
>> una società di TBS Group SpA
>> Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi
>> informiamo che questo messaggio è riservato esclusivamente al destinatario.
>> Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo
>> immediatamente e a darcene comunicazione. Grazie.
>> According to the Italian and international laws in force, we inform you
>> that this message is reserved only for the addressee. If you are not the
>> addressee, please delete it immediately and notify us. Thank you.
>> P Per favore, pensa all'ambiente prima di stampare questo messaggio.
>> Please, consider the environment before printing this e-mail.
>>
>> ______________________________**_________________
>> OTRS mailing list: dev - Webpage: http://otrs.org/
>> Archive:
>> http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev>
>> To unsubscribe:
>> http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev>
>
>
>
>
> --
> Rafa Quiñonero Figuerola
> Tlf: 0151-61436385
> rafak...@gmail.com
>
--
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
rafak...@gmail.com
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
