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https://issues.apache.org/jira/browse/PIVOT-666?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12930129#action_12930129
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Sandro Martini commented on PIVOT-666:
--------------------------------------
> I'd suggest uninstalling the JRE and then re-installing the latest version.
Yes, good suggestion, but just a trick to remember:
when you are on a 64 bit (Windows) System, install before the 64 bit version,
and after the 32 bit version (if needed, and usually it's needed for 32 bit
browsers), otherwise something could go wrong during runtime ...
And generally speaking, if you want to be a little paranoid (like me in some
cases :-) ), just after the remove but before the reinstall:
do a reboot of the PC, then a registry (and files) cleanup with some utility
like the great CC Clean.
Bye
> JVM Crash
> ---------
>
> Key: PIVOT-666
> URL: https://issues.apache.org/jira/browse/PIVOT-666
> Project: Pivot
> Issue Type: Bug
> Affects Versions: 1.5.1
> Environment: Windows XP
> Reporter: LG
> Priority: Blocker
>
> The customer complains about frequent and random JVM crash when using our
> application.
> The JVM crash log tells that the crash occured in the awt.dll
> This occured with the JRE 6.0_17 version and I tried to update to the latest
> version but the crash happens again
> Here is the dump of the JVM crash
> #
> # A fatal error has been detected by the Java Runtime Environment:
> #
> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d0f0f1d, pid=3492,
> tid=2688
> #
> # JRE version: 6.0_17-b04
> # Java VM: Java HotSpot(TM) Client VM (14.3-b01 mixed mode windows-x86 )
> # Problematic frame:
> # C [awt.dll+0x40f1d]
> #
> # If you would like to submit a bug report, please visit:
> # http://java.sun.com/webapps/bugreport/crash.jsp
> # The crash happened outside the Java Virtual Machine in native code.
> # See problematic frame for where to report the bug.
> #
> --------------- T H R E A D ---------------
> Current thread (0x4732a400): JavaThread "AWT-Windows" daemon
> [_thread_in_native, id=2688, stack(0x47820000,0x47870000)]
> siginfo: ExceptionCode=0xc0000005, writing address 0xe2073380
> Registers:
> EAX=0x02d03b94, EBX=0x00000040, ECX=0x00000010, EDX=0xe2073380
> ESP=0x4786f294, EBP=0x00000040, ESI=0x02d03b94, EDI=0xe2073380
> EIP=0x6d0f0f1d, EFLAGS=0x00010212
> Top of Stack: (sp=0x4786f294)
> 0x4786f294: 4786f2f0 00000010 4786f374 00000010
> 0x4786f2a4: 6d15aa27 00000040 00000400 00000010
> 0x4786f2b4: 00000010 4786f4f0 4786f2f0 00000000
> 0x4786f2c4: 00000000 00000010 4741eb70 00000100
> 0x4786f2d4: 00114d40 00000400 e2073380 00000000
> 0x4786f2e4: 00000000 00000010 00000010 00000000
> 0x4786f2f4: 00000000 00000010 00000010 00000000
> 0x4786f304: 00000000 00000004 00000400 00000000
> Instructions: (pc=0x6d0f0f1d)
> 0x6d0f0f0d: 00 00 00 8b 4c 24 14 8b e9 c1 e9 02 8b f0 8b fa
> 0x6d0f0f1d: f3 a5 8b cd 83 e1 03 f3 a4 8b 74 24 18 8b 4c 24
> Stack: [0x47820000,0x47870000], sp=0x4786f294, free space=316k
> Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native
> code)
> C [awt.dll+0x40f1d]
> [error occurred during error reporting (printing native stack), id 0xc0000005]
> Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
> j sun.awt.windows.WToolkit.eventLoop()V+0
> j sun.awt.windows.WToolkit.run()V+69
> j java.lang.Thread.run()V+11
> v ~StubRoutines::call_stub
> --------------- P R O C E S S ---------------
> Java Threads: ( => current thread )
> 0x47246800 JavaThread "Store com.csi.domain.Offer Spool Thread" daemon
> [_thread_blocked, id=2160, stack(0x48c30000,0x48c80000)]
> 0x47541400 JavaThread "Store com.csi.domain.Scenario Spool Thread" daemon
> [_thread_blocked, id=3296, stack(0x48c90000,0x48ce0000)]
> 0x476fb400 JavaThread "Store org.hibernate.cache.StandardQueryCache Spool
> Thread" daemon [_thread_blocked, id=3016, stack(0x48220000,0x48270000)]
> 0x483c7800 JavaThread "Store org.hibernate.cache.UpdateTimestampsCache
> Spool Thread" daemon [_thread_blocked, id=3524, stack(0x48180000,0x481d0000)]
> 0x48418800 JavaThread "H2 Log Writer CSI.DB" daemon [_thread_blocked,
> id=948, stack(0x481d0000,0x48220000)]
> 0x47378800 JavaThread "H2 File Lock Watchdog
> D:\CSI\V0.92\db\csi.db.lock.db" daemon [_thread_blocked, id=2036,
> stack(0x48130000,0x48180000)]
> 0x475ff000 JavaThread "D3D Screen Updater" daemon [_thread_blocked,
> id=2552, stack(0x47d90000,0x47de0000)]
> 0x47432800 JavaThread "Timer-0" [_thread_blocked, id=2752,
> stack(0x47920000,0x47970000)]
> 0x00397800 JavaThread "DestroyJavaVM" [_thread_blocked, id=4048,
> stack(0x003b0000,0x00400000)]
> 0x47407400 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=2132,
> stack(0x478d0000,0x47920000)]
> =>0x4732a400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2688,
> stack(0x47820000,0x47870000)]
> 0x473d9400 JavaThread "AWT-Shutdown" [_thread_blocked, id=2380,
> stack(0x477d0000,0x47820000)]
> 0x47404400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=228,
> stack(0x47780000,0x477d0000)]
> 0x46e41800 JavaThread "Low Memory Detector" daemon [_thread_blocked,
> id=2388, stack(0x47090000,0x470e0000)]
> 0x46e3b800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2836,
> stack(0x47040000,0x47090000)]
> 0x46e3a000 JavaThread "Attach Listener" daemon [_thread_blocked, id=576,
> stack(0x46ff0000,0x47040000)]
> 0x46e38c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2476,
> stack(0x46fa0000,0x46ff0000)]
> 0x46e29c00 JavaThread "Finalizer" daemon [_thread_blocked, id=2332,
> stack(0x46f50000,0x46fa0000)]
> 0x46e25000 JavaThread "Reference Handler" daemon [_thread_blocked, id=3896,
> stack(0x46f00000,0x46f50000)]
> Other Threads:
> 0x46e21000 VMThread [stack: 0x46eb0000,0x46f00000] [id=2696]
> 0x46e4c000 WatcherThread [stack: 0x470e0000,0x47130000] [id=3460]
> VM state:not at safepoint (normal execution)
> VM Mutex/Monitor currently owned by a thread: None
> Heap
> def new generation total 6912K, used 3955K [0x02970000, 0x030e0000,
> 0x07830000)
> eden space 6208K, 60% used [0x02970000, 0x02d16f08, 0x02f80000)
> from space 704K, 30% used [0x02f80000, 0x02fb6098, 0x03030000)
> to space 704K, 0% used [0x03030000, 0x03030000, 0x030e0000)
> tenured generation total 90956K, used 73555K [0x07830000, 0x0d103000,
> 0x42970000)
> the space 90956K, 80% used [0x07830000, 0x0c004d70, 0x0c004e00,
> 0x0d103000)
> compacting perm gen total 34048K, used 33935K [0x42970000, 0x44ab0000,
> 0x46970000)
> the space 34048K, 99% used [0x42970000, 0x44a93e88, 0x44a94000,
> 0x44ab0000)
> No shared spaces configured.
> Dynamic libraries:
> 0x00400000 - 0x00424000 D:\CSI\V0.92\java\jre\bin\javaw.exe
> 0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
> 0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
> 0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
> 0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
> 0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
> 0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
> 0x77f10000 - 0x77f58000 C:\WINDOWS\system32\GDI32.dll
> 0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
> 0x7c340000 - 0x7c396000 D:\CSI\V0.92\java\jre\bin\msvcr71.dll
> 0x6d8b0000 - 0x6db3b000 D:\CSI\V0.92\java\jre\bin\client\jvm.dll
> 0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
> 0x6d860000 - 0x6d86c000 D:\CSI\V0.92\java\jre\bin\verify.dll
> 0x6d3e0000 - 0x6d3ff000 D:\CSI\V0.92\java\jre\bin\java.dll
> 0x6d340000 - 0x6d348000 D:\CSI\V0.92\java\jre\bin\hpi.dll
> 0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
> 0x6d8a0000 - 0x6d8af000 D:\CSI\V0.92\java\jre\bin\zip.dll
> 0x6d0b0000 - 0x6d1fa000 D:\CSI\V0.92\java\jre\bin\awt.dll
> 0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
> 0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
> 0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
> 0x773d0000 - 0x774d3000
> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
> 0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
> 0x6d2e0000 - 0x6d334000 D:\CSI\V0.92\java\jre\bin\fontmanager.dll
> 0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
> 0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
> 0x4fdd0000 - 0x4ff76000 C:\WINDOWS\system32\d3d9.dll
> 0x478b0000 - 0x478b6000 C:\WINDOWS\system32\d3d8thk.dll
> 0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
> 0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
> 0x47a50000 - 0x47a78000 C:\WINDOWS\system32\rsaenh.dll
> 0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
> 0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\netapi32.dll
> 0x6d6c0000 - 0x6d6d3000 D:\CSI\V0.92\java\jre\bin\net.dll
> 0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
> 0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
> 0x71a50000 - 0x71a8f000 C:\WINDOWS\System32\mswsock.dll
> 0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
> 0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
> 0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
> 0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
> 0x7c9c0000 - 0x7d1d6000 C:\WINDOWS\system32\shell32.dll
> 0x6d6e0000 - 0x6d6e9000 D:\CSI\V0.92\java\jre\bin\nio.dll
> 0x6d250000 - 0x6d273000 D:\CSI\V0.92\java\jre\bin\dcpr.dll
> VM Arguments:
> jvm_args: -Xmx1024m
> java_command: com.csi.CSIMain
> Launcher Type: SUN_STANDARD
> Environment Variables:
> CLASSPATH="C:\WINDOWS\system32\QTJava.zip"
> PATH=C:\Program
> Files\ORADIGIT\C1_10201\bin\;C:\WINDOWS\system32;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\PROGRA~1\ORADI\BIN;C:\program
> Files\Common Files\PowerSoft
> Shared;C:\SafeGuard\PKI\Shared;C:\SAFEGU~1\PKI\Shared;C:\Program
> Files\Softricity\SoftGrid for Windows Desktops;C:\Program Files\Common
> Files\PowerSoft Shared\PB10532A\;D:\CSI\V0.92\java\jre\bin
> USERNAME=bettial
> OS=Windows_NT
> PROCESSOR_IDENTIFIER=x86 Family 15 Model 107 Stepping 2, AuthenticAMD
> --------------- S Y S T E M ---------------
> OS: Windows XP Build 2600 Service Pack 2
> CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 107
> stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext
> Memory: 4k page, physical 2029932k(700856k free), swap 3902296k(2780724k free)
> vm_info: Java HotSpot(TM) Client VM (14.3-b01) for windows-x86 JRE
> (1.6.0_17-b04), built on Oct 11 2009 00:52:06 by "java_re" with MS VC++ 7.1
> time: Mon Oct 18 09:13:25 2010
> elapsed time: 2421 seconds
> Thanks.
> Lionel
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