Hi, We submited many issues due to our work providing free web-based technical support for OOo (and some other OSSes) at www.thaiopensource.org, which require us to submit every bugs that the users found. A job that we like because it helps enhancing OOo (esp. for Thai).
We submit many duplicates! :-) We always do a lot of search before submitting an issue. However, searching in IssueZilla to see whether the bug has been reported is not very effective. The term that was used to report the bug may be different from the one we use to search, though we always try many terms. The reporter may report different aspect of the problem, seeing the problem from different angle, may not put keyword in the subject or the word may have many synonyms. I suspect many have encounter the very same situation. There are 9600 duplicates per all 60000+ issues. This is 16% which is very high? Is it possible to enhance the search issue feature? Maybe having a choice to use Google to search just issues, or better search ranking system. Thanks. -- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
