Christian Lohmaier, 14-04-2006 19:04:
Hi Stephen,
On Thu, Apr 13, 2006 at 10:25:48AM -0400, Stephen Frank wrote:
Thanks for your thoughts. I have some further comments...
Since these issues need through QA first, I'd prefer QA to set a
higher-than-default priority.
You far less need to increase prio than to decrease it.
I disagree...
we can use some of the existent keywords to claim the QA attention. It
isn't good to have more P2 then the usual, because it makes harder to
find the most annoyng bugs (they would end up obfuscated by a lot of
duplicates, invalids and non important bugs).
> I'd not offer the priority in the bug-assistant directly.
That is a good point. Maybe instead we can ask a questions along the lines
of "Are you reporting a bug that has caused you to experience any of the
following: (1) data corruption or loss, (2) loss of ability to use an
essential feature, (3) extreme slowness in program operation, etc?" Again,
the wording is not the important bit. The important bit is that we can still
identify high priority issues that aren't crashes. Currently, there isn't a
way to do this.
I'd try to remove as many fields as possible, ask only those questions
that are really necessary. I'd rather not have these questions (for the
reason above: changing the prio from P3 to a higher one is not necessary
most of the time.
I think the user should, at least, say if ***he** thinks* the bug is
much important. A big hang or data loss is very important, so these
should be verified first (just after crashes).
[...]
For me as a QA volunteer, priority is the first thing I look at when trying
to verify an issue.
In my opintion, QA should not care about priority. Devels should. But
not QA.
The point is that the developers should waste their time programming, so
it's better his P2 bugs be really P2 bugs, instead of P3 or P4. A lot of
users, including me at the very first time, think the priority increases
with the number, so some users file P1 issues against low priority bugs
(someone says my first post here looked like a babel fish translation,
some users have a very low level of english, others just don't read).
BTW, I think
<http://www.openoffice.org/scdocs/ddIssues_EnterModify.html#priority>
should have an simplier thing at the very beggining, just like:
"Less important" (some blue) P5 --> P4 --> P3 --> P2 --> P1 (some read)
"More important".
(If you're not a japanese...) Try reading a page in japanese, very well
documented. You won't really know it's very documented, you won't even
read it.
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