Understood. Hopefully the UI/UX comments in my message will help as you're designing 2.0.
On Tue, Sep 6, 2011 at 9:25 AM, Robby Findler <[email protected]> wrote: > FWIW, "ticket" is a trac term and while I agree that it would be good > to avoid another piece of vocab, that's not something I think we'll > change before planet 2.0. > > Robby > > On Tue, Sep 6, 2011 at 8:20 AM, Shriram Krishnamurthi <[email protected]> > wrote: >> [This is intentionally stream-of-consciousness...] >> >> The planet home page doesn't say anything about how to report bugs >> (the word "bug" really only appears in package descriptions, and >> "error" doesn't at all). The same is true of individual packages. So >> it's really not clear what one should do. >> >> There is also a "Top Bug Closers [Trac]", which is a bit confusing >> because it looks like it *might* be a mechanism for submitting bug >> reports, but the "Trac" interface does not make this obvious. >> >> In addition, clicking on the author's page says what tickets they have >> open but not how to create a new one. >> >> To me it's even more confusing that the package's description lists >> the # of tickets but doesn't have a link to where/what. >> >> Okay, after nearly eight minutes of searching I found that I need to >> look for the "New Ticket" link! It was "under the fold" (ie, I needed >> to scroll down) in my browser. >> >> This was all probably completely intuitive to the designer, but it >> wasn't at all so to me even though, as outlined, I was trying my >> darndest to find a way to report a problem, but couldn't find how. >> >> I suggest that there are already enough words floating around ("bug", >> "error", "problem", "issue") that adding one more ("ticket") is >> unnecessary. I recognize that ticket is more neutral (eg, can include >> a feature request), but still. >> >> Also, I think a prominent link entitled something like "Report a >> problem" (ideally the same text as in the Help menu -- so I guess >> "Submit Bug Report...") would be good. Of course, that then takes >> you to to the open bugs portion of the package. In the CSS styling >> there, a little more space around the line with "[All Tickets] [New >> Ticket]" would also make it easier to find the latter. >> >> Shriram >> _________________________________________________ >> For list-related administrative tasks: >> http://lists.racket-lang.org/listinfo/dev >> > _________________________________________________ For list-related administrative tasks: http://lists.racket-lang.org/listinfo/dev
