https://issues.apache.org/SpamAssassin/show_bug.cgi?id=6521
Summary: My hosting provider cannot help me with spam assasin
bag.
Product: Spamassassin
Version: unspecified
Platform: PC
OS/Version: Windows Vista
Status: NEW
Severity: normal
Priority: P2
Component: spamassassin
AssignedTo: [email protected]
ReportedBy: [email protected]
Conversation
Askar Rakishev
Posted On: 03 Dec 2010 3:44 PM
--------------------------------------------------------------------------------
Spam assassin last time worked on November, 15th. I saw the information in a
subject of the letter ***SPAM*** and properties of the letter:
X-Spam-Status: Yes, score=9.5
X-Spam-Score: 95
X-Spam-Bar: +++++++++
X-Spam-Flag: YES
After November, 15th such information are not present:
X-Spam-Status: No, score=
X-Spam-Score:
X-Spam-Bar:
X-Spam-Flag: NO
I addressed in about this problen to live chat 5 times. I restarted the spam
assassin 5 times. It does not work. Filters do not receive the information on a
spam score and status. I continue to receive thousand letters. Letters come on
addresses [email protected] and [email protected]
Udele
Posted On: 03 Dec 2010 6:44 PM
--------------------------------------------------------------------------------
Hello,
We have refreshed necessary services on the server now. Please check whether
your spamassassin is working fine and confirm.
Regards
Udele
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 03 Dec 2010 7:37 PM
--------------------------------------------------------------------------------
Spam assassin do not work. For example: From: Viagra.com <[email protected]>
continue to offer viagra.
X-Spam-Status: No, score=
X-Spam-Score:
X-Spam-Bar:
X-Spam-Flag: NO
Udele
Posted On: 03 Dec 2010 9:30 PM
--------------------------------------------------------------------------------
Hello,
Please check your spamassassin configuration in cpanel using the step by step
instructions given in this documentation :
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin
Regards
Udele
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 06 Dec 2010 9:26 AM
--------------------------------------------------------------------------------
The spamassassin configuration is adjusted according to instructions. I have
checked up it already in the sixth time. Letters come without processing using
the spam spamassassin. There is no information on the spam score.
Harry
Posted On: 06 Dec 2010 1:02 PM
--------------------------------------------------------------------------------
Hello,
If you want to stop spam to your account then only enabling spam assasin will
not work. You will also have to configure user level filtering from your cpanel
and add the rules over there like from which email address you want to block.
and or block the emails with specific subject line or body contents. You will
have to configure both to stop spams. PLease check it and let us know if the
problem persists.
Thank you.
Regards
Harry
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 06 Dec 2010 1:58 PM
--------------------------------------------------------------------------------
Account level filters and spamm assassin are enabled. But it does not work as
the spam assassin does not inform about a spam score:
X-Spam-Status: No, score=
X-Spam-Score:
X-Spam-Bar:
X-Spam-Flag: NO
Till November, 15th he informed:
X-Spam-Status: Yes, score=9.5
X-Spam-Score: 95
X-Spam-Bar: +++++++++
X-Spam-Flag: YES
I have already discussed such simple acts and have made with a chat of 5 times,
but it has not helped.
Harry
Posted On: 06 Dec 2010 3:31 PM
--------------------------------------------------------------------------------
Hello,
We dont find you have configured user level filters from your cpanel for
account aronis.ru please configure it and let us know if the problem persists.
You will have to enter the characters from where you are receiving emails and
or can block from emails directly if you are receiving from specific address.
Thank you.
Regards
Harry
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 06 Dec 2010 10:03 PM
--------------------------------------------------------------------------------
Till November, 15th all worked well with use of filters at account level. I
have established filters at users level. Nothing changed. What can change if
spam assassin does not inform filters about spam score?
Udele
Posted On: 06 Dec 2010 10:19 PM
--------------------------------------------------------------------------------
Hello,
We have run a script on the server to resolve your issue. The script will be
completed in next 1 to 2 hours, please check after 1 to 2 hours.
Regards
Udele
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 07 Dec 2010 7:57 AM
--------------------------------------------------------------------------------
Nothing changed.
Malcolm
Posted On: 07 Dec 2010 8:51 AM
--------------------------------------------------------------------------------
Hello,
I've made some necessary changes to resolve your issue. Kindly check and get
back to us if you need any further assistance.
Regards
Malcolm
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 07 Dec 2010 4:15 PM
--------------------------------------------------------------------------------
Nothing changed.
Askar Rakishev
Posted On: 07 Dec 2010 7:39 PM
--------------------------------------------------------------------------------
I have received 897 spam messages from the beginning of our current dialogue.
Any message does not contain the information on the spam score or the status
status. All filters and spam assassin are established and checked up. Till
November, 15th the spam assassin accurately informed about the spam score and
filters worked regularly. I do not know what you have made actions for the
problem decision.
Can you solve this problem? Please inform to whom I can complain of your work.
Aaron
Posted On: 07 Dec 2010 7:59 PM
--------------------------------------------------------------------------------
Hello,
We have tweaked some settings at server end that will fix your issue.
Regards
Aaron
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 08 Dec 2010 12:50 PM
--------------------------------------------------------------------------------
Spam message continue to arrive. Can you inform what exactly you have made?
Should I send you these spam messages to help you found the reason?
Harry
Posted On: 08 Dec 2010 1:27 PM
--------------------------------------------------------------------------------
Hello,
We have block all emails of your catch-all email address so that you should not
get the emails on legitimate email accounts under your domain. Please check it
and if problem persists let us know emails you are getting so as to investigate
it further.
Thank you.
Regards
Harry
HostHi Support Center
Email: [email protected]
Askar Rakishev
Posted On: 08 Dec 2010 1:45 PM
--------------------------------------------------------------------------------
I have not understood the reason for block all letters.
Here themes of last letters:
Practical financial modelling
Plastic windows KBE
[email protected] Pfizer-64 % now
Ready houses in a housing estate
In search of itself the present
the Best offer of a season!
Customs regulation the Blanket with heating! CALL And ORDER 8-915-431-33-87
SUPPORT of the TRANSACTION ON
APARTMENT PURCHASE
KIND HEAT With DELIVERY
Any message does not contain the information on the spam status or score. Since
November, 15th there is no message with the information on the spam score. Let
you start the spam assassin?
Harry
Posted On: 08 Dec 2010 2:21 PM
--------------------------------------------------------------------------------
Hello,
We have tweaked setting on server and also refreshed spamassasin services on
server. Please check it if the problem persists with spam receiving emails and
let us know.
Thank you.
Regards
Harry
HostHi Support Center
Email: [email protected]
--
Configure bugmail:
https://issues.apache.org/SpamAssassin/userprefs.cgi?tab=email
------- You are receiving this mail because: -------
You are the assignee for the bug.
