https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7887
Bug ID: 7887
Summary: SpamAssasin reporting company email as SPAM
Product: Spamassassin
Version: unspecified
Hardware: PC
OS: Linux
Status: NEW
Severity: normal
Priority: P2
Component: spamassassin
Assignee: dev@spamassassin.apache.org
Reporter: bertalan.i...@bitandpixel.hu
Target Milestone: Undefined
Dear DreamTeam!
I'm writing this Bug Report because I don't know where to go for solution with
my problem. If this is not the right place, please point me to the right
direction.
Let me explain myself and the issue. We have a product which is using the
domain name hams.online (https://hams.online). We are using this domain
attached to a G-Suite account to keep in touch with customers.
Now, the application sends out reports, warnings, information frequently and so
we encountered the limit at Google. So I've installed an iRedMail on a
different server and we decided to attach another domain to it: hams.group So
when the system sends an automatic email, the sender is info@hams.group.
Now because of the systems goal and work mechanic, even if the sender is
info@hams.group, the reply-to is always the users actual Hunting Companies
contact email. Not our hams.group mail. The info@hams.group can receive emails,
we just do not wish to use it at all since the main communication goes at
info@hams.online.
We also use hams.world and hams.photos domains for other parts of the system,
but they are mostly for receiving email. So it works fine.
However our system email goes to SPAM folder since yesterday and it is a very
big issue. Users do not get notified about occupied areas and estates about
users stuck on their territory.
According to mail tester, we encounter the following issues (among others)
The famous spam filter SpamAssassin. Score: -4.5.
https://www.mail-tester.com/test-i71xuvx2s
* FREEMAIL_FORGED_REPLYTO Freemail in Reply-To, but not From
* PDS_OTHER_BAD_TLD PDS_OTHER_BAD_TLD URI: www.hams.online (online)
Now I don't know who to ask to remove our domain name from the "Bad TLD list"
or how to set up our mail service or DNS records to accept a completely
different reply to than the sender, but we are in need of resolving this issue
quick. :(
Can you help me with my issue please? I'm aware, these information are not
enough usually to resolve this kind of issue, so please ask and I'll provide
you with what I can. But for starters, I don't even know who and how to contact
SpamAssasin team. This looked like the best idea.
Thanks in advance!
Best Regards:
Bertalan Imre
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