Hi Jon, was writing the same kind of thing - for the same reason pby. Saw you were assigned only in the "fixed" popup :s.
Since list is first for now (vs jira), what about fwding the jira saying "i'm on it"? Romain Manni-Bucau @rmannibucau <https://twitter.com/rmannibucau> | Blog <https://blog-rmannibucau.rhcloud.com> | Old Blog <http://rmannibucau.wordpress.com> | Github <https://github.com/rmannibucau> | LinkedIn <https://www.linkedin.com/in/rmannibucau> | JavaEE Factory <https://javaeefactory-rmannibucau.rhcloud.com> 2017-07-19 14:33 GMT+02:00 Jonathan Gallimore <[email protected]> : > Just a quick one - should we have some sort of work assignment protocol? > For example, I saw a JIRA ticket come in, I assigned it to myself, asked > for a bit more information. Whilst then reviewing something else, I then > see that ticket is resolved, fixed etc. > > Whilst I'm not ungrateful for the fix, given that I had less than 40 > minutes to look at the ticket and test a fix, I do feel a little robbed of > the opportunity to look at it myself. > > If I had assigned to myself and done nothing for 2 days, this doesn't seem > unreasonable. Alternatively, a "Hey Jon, I know the answer to this off the > top of my head, I'll take it" also doesn't seem unreasonable either. > > In order to build our skills and all grow, we all need a fair shot at > fixing things - I appreciate that might feel like things go more slowly as > we are at different levels, and some of us are not as fast as others. But > its hard to boost your skills if you don't get to work on the bugs when > they come in. > > I'd like to proposed that if a JIRA is assigned, and "Work Started", then > its owned by whoever its assigned to. If there's then no activity for a > couple of days then sending a note saying "Are you stuck?" / "Can I help?" > / "Can I take this ticket?" is fair game. > > Thoughts? > > Jon >
