On Tuesday 18 January 2005 09:59, Jean Hollis Weber wrote:
> Christian wrote:
> >CPH wrote,
> >
> > > This would enable other users to reply and CC
> > > those users. Many lists have no idea that mails to unsubscribed users
> > > are more-or-less useless with CC:ing the original poster.
> >
> >No, I disagree. You ask on the list, you get the answer on the list.
>
> I think CPH meant "useless *without* CCing the original poster."
>
> Many original posters don't know they are asking on a list. They think they
> are asking a help line, and someone will respond to them individually.
Exactly, you see that especially for people who's mails are moderated onto the
lists. They think that they are emailing a dedicated support organization
(similar to support at commercial companies with proprietary software). In
this situation they expect to get a reply.
The best we can do in this situation is to CC: those people and let them know
that they should reply only to the mailing list and subscribe to the list.
If you have a better way not to loose potential users, and to answer their
questions I would welcome your input.
--
CPH : openoffice.org contributor
Maybe your question has been answered already?
http://user-faq.openoffice.org/#FAQ
---------------------------------------------------------------------
To unsubscribe, e-mail: [EMAIL PROTECTED]
For additional commands, e-mail: [EMAIL PROTECTED]
