Hi Nandika,

BPS cluster nodes run on the QA cloud instances with below machine
configurations.
Flavor: m1.large  RAM: 8GB VCPUs:4 VCPU  Disk:80GB

I have changed only the required configurations required to setup the
cluster.Basically we have mounted registry on a oracle database and user Db
have create on a oracle Db.
Other than that all the servers run on the default ports.
Before observe reported WARNs i have restarted cluster several times and
after one restart onwards server didn't started properly till i reboot the
machine.


On Fri, Dec 5, 2014 at 1:59 PM, Nandika Jayawardana <[email protected]>
wrote:

> Hi Asanka,
>
> What are you server configurations. Did you change any config such as db
> urls ports ect.
>
> Regards
> Nandika
>
> On Fri, Dec 5, 2014 at 12:21 PM, Asanka Vithanage <[email protected]>
> wrote:
>
>> Hi All,
>>
>> I also observed BPS server 3.2.0 not starting properly with below WARNs.
>> After rebooting the machine i was able to start the server properly.
>> Do we have any explanation why we are getting this issue on BPS?
>>
>> [2014-12-05 06:24:57,758]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Carbon initialization is
>> delayed due to the following unsatisfied items:
>> [2014-12-05 06:24:57,759]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>> OSGi Service: org.wso2.carbon.bpel.core.BPELEngineService
>> [2014-12-05 06:24:57,759]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>> OSGi Service: org.wso2.carbon.humantask.core.HumanTaskEngineService
>> [2014-12-05 06:25:57,758]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Carbon initialization is
>> delayed due to the following unsatisfied items:
>> [2014-12-05 06:25:57,758]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>> OSGi Service: org.wso2.carbon.bpel.core.BPELEngineService
>> [2014-12-05 06:25:57,759]  WARN
>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>> OSGi Service: org.wso2.carbon.humantask.core.HumanTaskEngineService
>>
>>
>>
>> On Tue, Aug 5, 2014 at 6:47 PM, Nuwan Wimalasekara <[email protected]>
>> wrote:
>>
>>> We have not encountered such an issue in past releases. So we need to
>>> figure out why server failed to start after one server start.
>>>
>>> Thanks,
>>> Nuwanw
>>>
>>>
>>> On Tue, Aug 5, 2014 at 6:37 PM, Milinda Perera <[email protected]>
>>> wrote:
>>>
>>>> [Some Additions to Gayashan's reply]
>>>>
>>>> After Build failure occurred we cannot start any BPS server (Build
>>>> succeeded server also) on the PC without restarting.
>>>>
>>>> Thanks,
>>>> Milinda
>>>>
>>>>
>>>> On Tue, Aug 5, 2014 at 6:10 PM, Gayashan Amarasinghe <[email protected]
>>>> > wrote:
>>>>
>>>>> Hi Nuwan,
>>>>>
>>>>> As you've mentioned i could not start the server because it kept
>>>>> waiting for "Waiting for required OSGi Service:
>>>>> org.wso2.carbon.bpel.core.BPELEngineService". However as adviced by 
>>>>> Milinda
>>>>> once i restart my computer, the server started working.
>>>>>
>>>>> With this restart i was able to get the "WSO2 Business Process Server
>>>>> Integration Tests - BPEL" tests completed. But again, it got failed with
>>>>> the same issue on the next set of tests, "WSO2 Business Process Server
>>>>> Integration Tests - HumanTask".
>>>>>
>>>>> So is this caused by BPS server shutdown not being able to release
>>>>> some resources?
>>>>>
>>>>> Thanks.
>>>>>
>>>>> /Gayashan
>>>>>
>>>>>
>>>>> On Tue, Aug 5, 2014 at 4:58 PM, Nuwan Wimalasekara <[email protected]>
>>>>> wrote:
>>>>>
>>>>>> HI
>>>>>> Carbon server does not expose the http port and server have not
>>>>>> started properly. So can you please verify whether the  server is stating
>>>>>> properly by starting it manually. You can find the distribution
>>>>>> inside the module/distribution/target directory.
>>>>>>
>>>>>> As the logs ,  BPELEngineService got failed to deploy. Probably this
>>>>>> could be the reason.
>>>>>>
>>>>>> INFO: [2014-08-05 15:07:49,805]  WARN 
>>>>>> {org.wso2.carbon.core.init.CarbonServerManager}
>>>>>> -  Waiting for required OSGi Service: org.wso2.carbon.bpel.core.
>>>>>> BPELEngineService
>>>>>> Aug 5, 2014 3:07:49 PM org.wso2.carbon.integration.
>>>>>> common.extensions.utils.ServerLogReader run
>>>>>> INFO: [2014-08-05 15:07:49,805]  WARN 
>>>>>> {org.wso2.carbon.core.init.CarbonServerManager}
>>>>>> -  Waiting for required OSGi Service: org.wso2.carbon.humantask.core.
>>>>>> HumanTaskEngineService
>>>>>>
>>>>>> Thanks,
>>>>>> Nuwanw
>>>>>>
>>>>>>
>>>>>> On Tue, Aug 5, 2014 at 4:19 PM, Gayashan Amarasinghe <
>>>>>> [email protected]> wrote:
>>>>>>
>>>>>>> Hi BPS team/Test automation team,
>>>>>>>
>>>>>>> I am getting the following integration test failures on wso2-dev BPS
>>>>>>> repo. What is the reason for not being able to bind to port 9763?
>>>>>>>
>>>>>>> Aug 5, 2014 3:06:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:06:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Carbon 
>>>>>>> initialization is
>>>>>>> delayed due to the following unsatisfied items:
>>>>>>> Aug 5, 2014 3:06:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:06:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>>>>>>> OSGi Service: org.wso2.carbon.bpel.core.BPELEngineService
>>>>>>> Aug 5, 2014 3:06:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:06:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>>>>>>> OSGi Service: org.wso2.carbon.humantask.core.HumanTaskEngineService
>>>>>>> Aug 5, 2014 3:07:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:07:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Carbon 
>>>>>>> initialization is
>>>>>>> delayed due to the following unsatisfied items:
>>>>>>> Aug 5, 2014 3:07:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:07:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>>>>>>> OSGi Service: org.wso2.carbon.bpel.core.BPELEngineService
>>>>>>> Aug 5, 2014 3:07:49 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.utils.ServerLogReader run
>>>>>>> INFO: [2014-08-05 15:07:49,805]  WARN
>>>>>>> {org.wso2.carbon.core.init.CarbonServerManager} -  Waiting for required
>>>>>>> OSGi Service: org.wso2.carbon.humantask.core.HumanTaskEngineService
>>>>>>> Aug 5, 2014 3:08:37 PM
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerExtension
>>>>>>> handleException
>>>>>>> SEVERE: Fail to start carbon server
>>>>>>> java.lang.RuntimeException: Port 9763 is not open
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.utils.ClientConnectionUtil.waitForPort(ClientConnectionUtil.java:101)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerManager.startServerUsingCarbonHome(CarbonServerManager.java:134)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.TestServerManager.startServer(TestServerManager.java:102)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerExtension.onExecutionStart(CarbonServerExtension.java:49)
>>>>>>>     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>>>>>>>     at
>>>>>>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>>>>>>>     at
>>>>>>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>>>>>>     at java.lang.reflect.Method.invoke(Method.java:597)
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.extensions.TestNGExtensionExecutor.executeExtensible(TestNGExtensionExecutor.java:73)
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.testlisteners.TestExecutionListener.onExecutionStart(TestExecutionListener.java:47)
>>>>>>>     at org.testng.TestNG.runExecutionListeners(TestNG.java:1068)
>>>>>>>     at org.testng.TestNG.run(TestNG.java:1015)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGExecutor.run(TestNGExecutor.java:178)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGXmlTestSuite.execute(TestNGXmlTestSuite.java:92)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGProvider.invoke(TestNGProvider.java:96)
>>>>>>>     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>>>>>>>     at
>>>>>>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>>>>>>>     at
>>>>>>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>>>>>>     at java.lang.reflect.Method.invoke(Method.java:597)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.util.ReflectionUtils.invokeMethodWithArray(ReflectionUtils.java:189)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ProviderFactory$ProviderProxy.invoke(ProviderFactory.java:165)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ProviderFactory.invokeProvider(ProviderFactory.java:85)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ForkedBooter.runSuitesInProcess(ForkedBooter.java:115)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ForkedBooter.main(ForkedBooter.java:75)
>>>>>>> org.apache.maven.surefire.util.SurefireReflectionException:
>>>>>>> java.lang.reflect.InvocationTargetException; nested exception is
>>>>>>> java.lang.reflect.InvocationTargetException: null
>>>>>>> java.lang.reflect.InvocationTargetException
>>>>>>>     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>>>>>>>     at
>>>>>>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>>>>>>>     at
>>>>>>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>>>>>>     at java.lang.reflect.Method.invoke(Method.java:597)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.util.ReflectionUtils.invokeMethodWithArray(ReflectionUtils.java:189)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ProviderFactory$ProviderProxy.invoke(ProviderFactory.java:165)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ProviderFactory.invokeProvider(ProviderFactory.java:85)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ForkedBooter.runSuitesInProcess(ForkedBooter.java:115)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.booter.ForkedBooter.main(ForkedBooter.java:75)
>>>>>>> Caused by: java.lang.RuntimeException: Error on initializing test
>>>>>>> environment
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.testlisteners.TestExecutionListener.handleException(TestExecutionListener.java:70)
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.testlisteners.TestExecutionListener.onExecutionStart(TestExecutionListener.java:52)
>>>>>>>     at org.testng.TestNG.runExecutionListeners(TestNG.java:1068)
>>>>>>>     at org.testng.TestNG.run(TestNG.java:1015)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGExecutor.run(TestNGExecutor.java:178)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGXmlTestSuite.execute(TestNGXmlTestSuite.java:92)
>>>>>>>     at
>>>>>>> org.apache.maven.surefire.testng.TestNGProvider.invoke(TestNGProvider.java:96)
>>>>>>>     ... 9 more
>>>>>>> Caused by: java.lang.reflect.InvocationTargetException
>>>>>>>     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
>>>>>>>     at
>>>>>>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
>>>>>>>     at
>>>>>>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>>>>>>     at java.lang.reflect.Method.invoke(Method.java:597)
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.extensions.TestNGExtensionExecutor.executeExtensible(TestNGExtensionExecutor.java:73)
>>>>>>>     at
>>>>>>> org.wso2.carbon.automation.engine.testlisteners.TestExecutionListener.onExecutionStart(TestExecutionListener.java:47)
>>>>>>>     ... 14 more
>>>>>>> Caused by: java.lang.RuntimeException: Fail to start carbon server
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerExtension.handleException(CarbonServerExtension.java:69)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerExtension.onExecutionStart(CarbonServerExtension.java:53)
>>>>>>>     ... 20 more
>>>>>>> Caused by: java.lang.RuntimeException: Port 9763 is not open
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.utils.ClientConnectionUtil.waitForPort(ClientConnectionUtil.java:101)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerManager.startServerUsingCarbonHome(CarbonServerManager.java:134)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.TestServerManager.startServer(TestServerManager.java:102)
>>>>>>>     at
>>>>>>> org.wso2.carbon.integration.common.extensions.carbonserver.CarbonServerExtension.onExecutionStart(CarbonServerExtension.java:49)
>>>>>>>     ... 20 more
>>>>>>>
>>>>>>> Results :
>>>>>>>
>>>>>>> Tests run: 0, Failures: 0, Errors: 0, Skipped: 0
>>>>>>>
>>>>>>> [INFO]
>>>>>>> ------------------------------------------------------------------------
>>>>>>> [INFO] Reactor Summary:
>>>>>>> [INFO]
>>>>>>> [INFO] WSO2 BPS - Parent ................................. SUCCESS
>>>>>>> [0.090s]
>>>>>>> [INFO] WSO2 BPS - Styles Parent .......................... SUCCESS
>>>>>>> [0.007s]
>>>>>>> [INFO] WSO2 BPS - UI styles .............................. SUCCESS
>>>>>>> [2.626s]
>>>>>>> [INFO] WSO2 Stratos BPS - UI styles ...................... SUCCESS
>>>>>>> [0.817s]
>>>>>>> [INFO] WSO2 BPS - Distribution Parent .................... SUCCESS
>>>>>>> [0.007s]
>>>>>>> [INFO] WSO2 BPS - Sample Utilities and Jars to use with BPS Testing
>>>>>>> SUCCESS [0.005s]
>>>>>>> [INFO] WSO2 BPS - Utilities for Samples .................. SUCCESS
>>>>>>> [1.080s]
>>>>>>> [INFO] WSO2 BPS - Client for Samples ..................... SUCCESS
>>>>>>> [0.521s]
>>>>>>> [INFO] WSO2 BPS - BPEL Event Listener .................... SUCCESS
>>>>>>> [0.940s]
>>>>>>> [INFO] WSO2 BPS - HumanTask Event Listener ............... SUCCESS
>>>>>>> [2.082s]
>>>>>>> [INFO] WSO2 BPS - BPEL Extension ......................... SUCCESS
>>>>>>> [0.508s]
>>>>>>> [INFO] WSO2 BPS - Tools .................................. SUCCESS
>>>>>>> [1.622s]
>>>>>>> [INFO] WSO2 BPS - BPEL Property Reader Extension ......... SUCCESS
>>>>>>> [0.619s]
>>>>>>> [INFO] HumanTaskWebApp ................................... SUCCESS
>>>>>>> [2.362s]
>>>>>>> [INFO] WSO2 BPS - Sample Services to use with BPS Testing  SUCCESS
>>>>>>> [0.003s]
>>>>>>> [INFO] WSO2 BPS - CreditRatingService Service ............ SUCCESS
>>>>>>> [0.772s]
>>>>>>> [INFO] WSO2 BPS - UserService REST Service ............... SUCCESS
>>>>>>> [0.416s]
>>>>>>> [INFO] WSO2 BPS - Features Parent ........................ SUCCESS
>>>>>>> [0.004s]
>>>>>>> [INFO] WSO2 BPS - Features Aggregator Module ............. SUCCESS
>>>>>>> [0.005s]
>>>>>>> [INFO] WSO2 BPS - Style Features ......................... SUCCESS
>>>>>>> [0.247s]
>>>>>>> [INFO] WSO2 BPS - Sample Utils Features .................. SUCCESS
>>>>>>> [0.014s]
>>>>>>> [INFO] WSO2 BPS - Process Tools Feature .................. SUCCESS
>>>>>>> [0.014s]
>>>>>>> [INFO] WSO2 Stratos BPS - Dashboard UI ................... SUCCESS
>>>>>>> [0.545s]
>>>>>>> [INFO] WSO2 Stratos BPS - Login User Interface ........... SUCCESS
>>>>>>> [0.590s]
>>>>>>> [INFO] WSO2 Stratos BPS - Features Aggregator Module ..... SUCCESS
>>>>>>> [0.004s]
>>>>>>> [INFO] WSO2 Stratos BPS - Style Features ................. SUCCESS
>>>>>>> [0.015s]
>>>>>>> [INFO] WSO2 Stratos BPS - Dashboard UI Features .......... SUCCESS
>>>>>>> [0.020s]
>>>>>>> [INFO] WSO2 Stratos BPS - Login UI Features .............. SUCCESS
>>>>>>> [0.020s]
>>>>>>> [INFO] WSO2 BPS - BPS Profile Generation ................. SUCCESS
>>>>>>> [31.762s]
>>>>>>> [INFO] WSO2 BPS - Distribution ........................... SUCCESS
>>>>>>> [29.358s]
>>>>>>> [INFO] WSO2 BPS - Integration Parent ..................... SUCCESS
>>>>>>> [0.002s]
>>>>>>> [INFO] WSO2 BPS - Integration Test Common Module ......... SUCCESS
>>>>>>> [0.671s]
>>>>>>> [INFO] WSO2 BPS - Integration Test Utils ................. SUCCESS
>>>>>>> [0.706s]
>>>>>>> [INFO] WSO2 Business Process Server Integration Tests - BPEL
>>>>>>> FAILURE [5:09.532s]
>>>>>>> [INFO] WSO2 Business Process Server Integration Tests - HumanTask
>>>>>>> SKIPPED
>>>>>>> [INFO] WSO2 Business Process Server Integration Tests - HumanTask
>>>>>>> Coordination  SKIPPED
>>>>>>> [INFO] WSO2 Business Process Server Integration Tests - BPS Test
>>>>>>> Reporting Module  SKIPPED
>>>>>>>
>>>>>>> Any help is much appreciated.
>>>>>>>
>>>>>>> Thanks.
>>>>>>>
>>>>>>> /Gayashan
>>>>>>>
>>>>>>> --
>>>>>>> *Gayashan Amarasinghe*
>>>>>>> Software Engineer | Platform TG
>>>>>>> WSO2, Inc. | http://wso2.com
>>>>>>> lean. enterprise. middleware
>>>>>>>
>>>>>>> Mobile : +94718314517
>>>>>>> Blog : gayashan-a.blogspot.com
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> Dev mailing list
>>>>>>> [email protected]
>>>>>>> http://wso2.org/cgi-bin/mailman/listinfo/dev
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Nuwan Wimalasekara
>>>>>> Senior Software Engineer - Test Automation
>>>>>> WSO2, Inc.: http://wso2.com
>>>>>> lean. enterprise. middleware
>>>>>>
>>>>>> phone: +94 71 668 4620
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Gayashan Amarasinghe*
>>>>> Software Engineer | Platform TG
>>>>> WSO2, Inc. | http://wso2.com
>>>>> lean. enterprise. middleware
>>>>>
>>>>> Mobile : +94718314517
>>>>> Blog : gayashan-a.blogspot.com
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Milinda Perera
>>>> Software Engineer;
>>>> WSO2 Inc. http://wso2.com ,
>>>> Mobile: (+94) 714 115 032
>>>>
>>>>
>>>
>>>
>>> --
>>> Nuwan Wimalasekara
>>> Senior Software Engineer - Test Automation
>>> WSO2, Inc.: http://wso2.com
>>> lean. enterprise. middleware
>>>
>>> phone: +94 71 668 4620
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Dev mailing list
>>> [email protected]
>>> http://wso2.org/cgi-bin/mailman/listinfo/dev
>>>
>>>
>>
>>
>> --
>> Asanka Vithanage
>> Senior Software Engineer -QA
>> Mobile: +94 0716286708
>> Email: [email protected]
>> WSO2 Inc. www.wso2.com
>>
>>
>
>
> --
> Nandika Jayawardana
> Senior Technical Lead
> WSO2 Inc ; http://wso2.com
> lean.enterprise.middleware
>



-- 
Asanka Vithanage
Senior Software Engineer -QA
Mobile: +94 0716286708
Email: [email protected]
WSO2 Inc. www.wso2.com
_______________________________________________
Dev mailing list
[email protected]
http://wso2.org/cgi-bin/mailman/listinfo/dev

Reply via email to