Hi Everyone, It has been a little over a month since I have sent this email on changes we have made to our work processes, how we are categorizing work within our team and how we are planning projects in advance, so thank you to everyone who replied to me with your feedback! If you caught the CPE Leadership panel, the feedback was shared there, however here were the suggestions I have received thus far, with my next steps inline:
Continue to communicate regularly on projects & updates - Will do, weekly emails have been a bit more sporadic lately as I have had some time off Less acronyms & abbreviations in comms :) - Sure, that's an easy fix on my end and makes sense Publish team members timezone on docs.fpo/cpe to help define our ‘working hours’ - Will do, I hope to get to this by end of August and they will be reflected on docs.fpo/cpe Publish the workflow diagram to docs.fpo/cpe and add filtered versions that are user specific - Same as above, publishing it on docs.fpo/cpe-initiatives Office Hours on IRC are a useful way to contact team Product Owner - Great to hear, please feel free to stop by when you can/want to. They are on Thursdays @ 1300 UTC on #fedora-meeting-1 and every second Tuesday @ 1500 UTC on #centos-meeting Public tracker for bugs - Our team meets twice a day, every day on IRC to review tickets and issues to work on. They meet @ 0830 UTC on #centos-meeting and again @ 1800 UTC on #fedora-admin. These are public meetings so please feel free to attend. As a product owner of a community facing team, it is hugely important to me to understand how you are finding our current process and what amendments/improvements we/I should make to those ways of working for a more transparent relationship. If you would still like to share your suggestions and feedback with me, please feel free to do so at any time either via email, IRC or google chat (if you are/want to use that platform). Our team is also running a survey so you can also submit your feedback through https://fedoraproject.limequery.com/696793?lang=en <https://meet.google.com/linkredirect?authuser=0&dest=https%3A%2F%2Ffedoraproject.limequery.com%2F696793%3Flang%3Den> . The survey will close on 30th August. Thanks again for your engagement and please do take our survey if you wish to share with us what you like about how we are working, and areas we can still grow and improve in. Kindest regards, Aoife On Wed, Jul 8, 2020 at 10:09 AM Aoife Moloney <amolo...@redhat.com> wrote: > Hi Everyone, > > As we kick off our team's work for Quarter 3 of this year, we would > like to take this opportunity to ask for your feedback on our > engagement over the last few months. > > The CPE has been working on trying to improve our communication with > our communities and increase visibility on how we decide on what to > work on. We have taken many steps to improve our communication such as > IRC Office hours, regular initiative updates on our taiga board, > weekly mail and blog posts on what we achieved in each quarter and > what we are planning to work on next. > We have also had a few discussions before with some Fedora Council and > CentOS Board members on how best to engage with the CPE Team when you > wish to brief in an initiative or need to file a > bug/issue/enhancement, and as time goes by we are refining our > processes. > We would like to share with you our current approaches that we are > using for you to provide feedback on how you feel these are working. > > > > > It is important for our team to feel like their time is protected so > that they are able to enjoy a healthy work-life balance, so we have > categorized work requests that the team responds to into two > categories which we believe benefits both the CPE team and the > communities we serve: > > - Project Teams > - These teams are created based on an initiative that has been: > - Received by our product owner in advance > - The work involved has been scoped, reviewed and accepted to > the backlog by the CPE Review Team > - Prioritized and actioned for work during our teams quarterly > planning sessions by CPE Team Stakeholders and Review Team > > - Sustaining Team > - This team responds to 'lights on work' and requests that come in > on an ad hoc & regular basis such as: > - BAU infra/releng requests > - RFEs > - Bug fixes > > > > ## How we propose to deal with Project Team Initiatives? > > * We have published deadlines for initiatives to be briefed into our > team by for each quarter here: > https://docs.fedoraproject.org/en-US/cpe/time_tables/ > * Project requests that are recieved are then discussed further with > the requestor and relevant team lead(s) with our product owner > * During our monthly quarterly planning sessions, the CPE Review Team > reviews and prioritises which proposals to scope. > * All scoped proposed initiatives are brought into our QP session for > review and consideration to be worked on in the next quarter. > * Our CPE Review Team review all and vote on the initiatives they > would like to see actioned in the next quarter. Our CPE Review Team > include: > * Fedora - mmiller, mnordin, bcotton > * CentOS - rbowen, bex > * RHEL - bex, dperpeet, aslobodova > * CPE - > * CPE Product Owner - amoloney > * CPE Management - lgriffin, antcarroll, smattejiet > * CPE Team Leads - pingou, bstinson > > As a picture is worth a thousand words, so here is one :) > > >  > > > > Image Credit goes to Smera Goel, the very talented graphic designer that > is currently interning as part of the Fedora Outreachy Project. > > > > > ## How we propose to deal with Sustaining Team BAU requests, RFEs and bug > fixes? > > In order to allow the people working on initiatives to focus on them, > our Sustaining Team members will be responsible for dealing with all > these requests. They can be filed in the normal ways by community > members. > > BAU infra requests can be made on the fedora-infrastructure issue tracker: > https://pagure.io/fedora-infrastructure/ > BAU releng requests can be made on the releng issue tracker: > https://pagure.io/releng/ > > > > > ## Project Team vs Sustaining Team Work Classification > > ### Project Initiatives > Initiatives are weeks to months long projects involving a team of > people to work on and deliver. > > We have some deadlines that we try to work towards > Examples of initiatives: > - rawhide package gating > - FAS replacement > - ... > > > ### BAU infra/releng requests > Business As Usual (BAU) requests are simple requests that do not need > anyone to code something, just run some code to solve the request. > > Examples of BAU requests: > - A new mailing list > - A new FAS/dist-git/copr group > - A new IRC channel > - A new project on ci.centos.org > - A new tag in koji > > > ### RFE > > Requests For Enhancements (RFE) are requests to improve a changes made > to either an application or a workflow used in Fedora. > > > ### Bug fixes > > Bug fixes are what they are, request to fix bugs. > > Examples of bug fixes: > - Well you know: https://github.com/fedora-infra/bodhi/issues or > pagure.io/pagure/issues are full of them ;-) > > > > > > > This is our team's current way of working, and we are seeing the > benefits from this but wanted to have your feedback too. We would like > to publish this as a 'policy' of sorts for our team on docs.fpo and on > the CentOS wiki and want to include you in this process. > So what are your thoughts on these ideas? > Are they suitable for you or do they need more adjustments? > If they do, what are your suggestions? > > To view this email in hackmd, please visit this link > https://hackmd.io/xgkPVcv1Swuy9U-wGiKQPw?view > > > Looking forward for your feedback, > > > Aoife > ... > > -- > Aoife Moloney > Product Owner > Community Platform Engineering Team > Red Hat EMEA > Communications House > Cork Road > Waterford > -- Aoife Moloney Product Owner Community Platform Engineering Team Red Hat EMEA <https://www.redhat.com> Communications House Cork Road Waterford <https://www.redhat.com>
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