http://www.mint.com/blog/credit/new-credit-card-complaint-database-makes-consumer-gripes-public-07201/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+MyMint+%28Mint+Personal+Finance+Blog%29
The credit card complaint database is an exception. Two weeks ago, with heavy press coverage, the CFPB announced the release of their credit card complaint database, which you can see here<https://data.consumerfinance.gov/dataset/Credit-Card-Complaints/25ei-6bcr>. And yes, you’ll be able to see which credit card issuer is getting the most complaints and what consumers are complaining about. The database is public. The public nature of the database isn’t terribly popular with the banking industry. Their concern, and there’s validity to this, is that complaints aren’t verified before they’re made public. And further, unreasonable complaints aren’t filtered out of the public database. This means consumers with a bone to pick will be able to air their dirty laundry for all to see, whether or not their complaint is reasonable. Same idea as fixmystreet - but applied to the private sector. -- Nick
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