I had dreamed of having more time to give to the Drupal effort, which sadly has not emerged. I had schemed on strongly advocating for the establishment of a "support team" just like we have a "documentation team". In my opinion support and documentation are very different.
I fully acknowledge that suggesting an idea when I don't have the time to lead or even help make it happen is lame... But in the context of this discussion, I can't help myself from at least putting it out there. The ideas in this thread are awesome. It would be nice to have a focussed support team that could make them happen. Shai On Sun, Jan 30, 2011 at 8:31 PM, Dipen <dipe...@gmail.com> wrote: > Also, I will be very much willing to help get that system in place if there > is interest from infrastructure/webmasters group. To oversimplify things > using flag module and good permission system ( letting the question author > and some select group of people ) to set that flag should help us realize > that goal. > > I really feel we should have that system on forums. The good part of that > system is we can crowdsource many how to's if we have that structure and > community filter in place. > > ---------------------------------- > Dipen Chaudhary > Founder, QED42 : We build beautiful and scalable web strategies ( > www.qed42.com ) > Blog: dipenchaudhary.com > Twitter: http://twitter.com/dipench > > > > On Mon, Jan 31, 2011 at 6:58 AM, Dipen <dipe...@gmail.com> wrote: > >> I feel the most important feature of a support system from a seeker's >> point of view is to quickly filter out the signal from the noise, when I >> search google for support on any topic I am really looking for 2 things: >> >> 1> To find a forum topic (blog posts are godsend) which is close to what I >> am looking for. >> 2> When I see that the post or the question has been answered, which is >> usually the most difficult part as when I am not sure if the post has >> already been answered comprehensively by community I am weary of reading the >> whole thing but irrespective I have to. If you look at new age support >> systems like stackoverflow, zendesk you can quickly make out if the query is >> resolved and in most cases you got to read only one response ( like in case >> of stackoverflow ) >> >> I would like to see the 2nd part on drupal.org a way to mark a question >> SOLVED/RESOLVED as I think that will make lives of thousand of support >> seekers easier by filtering out the noise from signal. Some more work into >> that system we will also be able to reduce number of duplicate questions. >> >> I created an issue about this around 2 years back but never got a response >> :) - http://drupal.org/node/399592 >> >> What do you think? >> >> Cheers >> ---------------------------------- >> Dipen Chaudhary >> Founder, QED42 : We build beautiful and scalable web strategies ( >> www.qed42.com ) >> Blog: dipenchaudhary.com >> Twitter: http://twitter.com/dipench >> >> >> >> >> On Mon, Jan 31, 2011 at 5:24 AM, nan wich <nan_w...@bellsouth.net> wrote: >> >>> It also appears to do badging (such as User Badges will hopefully get >>> to). Is that in ArrayShift? >>> >>> The interesting thing is that I never could navigate to a question. Is >>> that a function of age or must one be a member before one may ask or see >>> questions? >>> >>> And thanks for letting me know about VUD so now I know which direction to >>> move Plus 1 for merging. >>> >>> >>> *Nancy* >>> >>> >>> >>> Injustice anywhere is a threat to justice everywhere. -- Dr. Martin L. >>> King, Jr. >>> >>> >>> ------------------------------ >>> *From:* Carl Wiedemann >>> >>> Recently the Vote Up/Down module http://drupal.org/project/vote_up_downwas >>> implemented on >>> groups.drupal.org in an effort to provide some sense of each post's >>> value to the community. Integrating Vote Up/Down with drupal.org's >>> existing forum could be a next step. >>> >>> Stack Overflow's architecture translated to Drupal bespeaks a content >>> type, comments, free-tagging taxomony, vote up/down, Views and a few other >>> things (notifications/subscriptions, statistics, flags, etc). Some effort in >>> has already been put toward emulating it: >>> http://drupal.org/project/arrayshift >>> >> >> >
