Hi,

I mean when I know there is no Jira issue at all, as the problem didn't
arise in any of the previous releases. The problem only arises on a version
that hasn't been released. 

In this case:
- There is no Jira issue to reopen or comment on
- I cannot open a new bug on Jira (the rules say if the version has not been
released then I shouldn't create a new JIRA issue for reporting the problem)


vmassol wrote:
> 
> 
> On Feb 2, 2010, at 2:12 PM, Silvia Rusu wrote:
> 
>> 
>> Hi,
>> 
>> Here's an excerpt from the set of rules about not creating issues for
>> unreleased work:
>> 
>> "Imagine that someone has been working on a given issue for a given
>> version.
>> Then someone else notices a problem related to the work done. If the
>> version
>> has not been released then you shouldn't create a new JIRA issue for
>> reporting the problem. Instead you should reopen the issue (if it's been
>> closed) and add a comment to it."
>> 
>> There should be a mention about what to do when you encounter a problem
>> for
>> which there is no Jira issue. 
> 
> You mean when you don't know if there's already a jira issue or not?
> 
> Yes sometimes it's hard to know (especially if you're not a developer and
> thus not following the devs that happen). In this case you can just create
> an issue and the person responsible for it will close it as duplicate for
> ex and thus set the "fix for" to "unknown".
> 
> Is that what you mean?
> 
> Thanks
> -Vincent
> 
>> 
>> For example the way I report this is by creating a page on the incubator
>> in
>> the "Test" space. There I present the issue, attach printscreens and
>> mention
>> the version where I encountered the problem.
>> If the problem is not fixed in the release I report it on Jira.
>> 
>> Is there a "standard" procedure for this type of situation?
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> 

-----
Silvia Rusu
Tester & Documentation Writer - XWiki
http://twitter.com/silviarusu
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