To be clear, I think both decisions are valid in their own time.
Someone who always picks A is flitting from one tool to another, never
getting any work done, someone who always picks B is stuck in a previous
century.
The question is not If but When.

On 09/29/2014 10:23 AM, Jeremie BOUSQUET wrote:
> Funny to see this kind of discussions in xwiki or another OSS community,
> after seeing them during my work so many times :)
> Seems when it comes to issue tracking, always the same arguments and
> counter-arguments come and go.
> Funny also to see that after all the web 2.0 buzz, the rich web interfaces,
> a simple issue form can frighten so many people ;-)
> Funny also to see all these discussions for something as "simple" as an
> issue tracker. Basically, it's just filling a table, through some forms
> containing some basic fields (title, description, version...). Even with
> all fancy features as in Jira, it's really less complex to use than most
> source code management tools.
> 
> If new devs "come and go", you could also say that as contributors they
> will also "come and go". Said differently, what would you be willing to
> loose, knowing that you may let it go for people that may... not stay very
> long ? And with recent discussions about moving some contributed extensions
> closer to the core xwiki maintainers, having different tools may have more
> impacts.
> 
> I'm also from category "A" as defined by Vincent, but I must admit that all
> arguments seem valid, and I may be wrong thinking that - these are
> never-ending discussions. Usually it ends up with people trying to put in
> place automatic synchronizations between jira and github, to satisfy
> everyone - more maintenance and more headaches :-)
> 
> In my work we used for a long time another issue tracking tool, and forms
> used to create new issues counted maybe 10 times more fields than what you
> have in JIRA (counting the optional fields).
> As a modest extension contributor on xwiki, I was so glad to find JIRA - I
> always wished I could use it for my work, instead of the plethora of
> (no-so-good) tools we tried ... But I understand your points.
> 
> I'd say that it's a difficult choice around contributions, but if at least
> the xwiki team is satisfied globally with the jira issue tracking tool for
> themselves, it's already something valuable as it's not always the case.
> 
> 
> 
> 2014-09-29 9:32 GMT+02:00 Caleb James DeLisle <[email protected]>:
> 
>> Nice summary of the technical costs/benefits.
>> What I think is missing is compatibility between XWiki project and the
>> developer community.
>>
>> For good or for ill, kids these days use github.
>>
>> The days of svn, jira and tight knit developer communities are gone, devs
>> are their own
>> free agents, they come and go as they please and asking them to learn a
>> new bugtracker
>> is like asking them to learn a new language.
>>
>> It's hard to accept that #1 jira has no future in OSS and #2 we are using
>> jira for OSS,
>> but the world is always changing, anything which has reached "stability"
>> has begun to
>> lose the market and a bit of cognitive dissidence is the cost of avoiding
>> delusions.
>>
>>
>> Not that it matters much our decision today, if we keep jira we'll just
>> end up having
>> this conversation again in a year :)
>>
>> Thanks,
>> Caleb
>>
>>
>> On 09/28/2014 06:36 PM, [email protected] wrote:
>>> Hi everyone,
>>>
>>> I’ve read again the full thread and here are some thoughts I have:
>>>
>>> 1) First, I’d like to state again that when someone wishes to join
>> xwiki-contrib it’s not a neutral act. It means: “I’d like to join a
>> community, develop my extension collaboratively with others and abide by
>> the project rules”. It’s thus normal that we set up some rules even for
>> xwiki-contrib (these rules can be at code level or at the level of the
>> tools used to develop the software). They are needed because as soon as the
>> code is developed by more than 1 person it’s required. If the person
>> doesn’t want to be bothered and is not ready to follow those rules, it’s
>> fine, they don’t need to be in xwiki-contrib because they can still make
>> their extension have the same visibility as others simply by publishing
>> them on http://extensions.xwiki.org (e.x.o). That said, of course, we
>> should still provide development tools that are the simplest possible.
>> Actually this should be true also when developing XWiki “core” so in
>> general I don’t see much differences between b
>> o
>> th. If it’s hard for contributors it’s also hard for core developers and
>> we might as well fix the issue for everyone. Last point is maintenance:
>> lots of people (including some committers) don’t see the maintenance
>> involved (cleaning up issues, maintaining the infrastructure - monitoring,
>> restarts, upgrades of tools, ensuring the quality of the extensions, fixing
>> documentation mistakes/missing items on e.x.o, etc). In practice there are
>> very few committers who do this maintenance and we shouldn’t overburden
>> them either. Offering too many choices means more burden on
>> infrastructure/maintenance. This is why BTW that forges are usually
>> reticent to offer more than one tool to use for each domain.
>>>
>>> 2) Seems we have 2 categories of people on this thread:
>>> A- those who consider that a single place for issues with the ability to
>> have a global dashboard/search feature is key
>>> B- those who consider that it’s more important to offer freedom of issue
>> tracker choice to contributors than the single place to search/view all
>> issues
>>>
>>> Personally I’m more more in the category A because:
>>> - it means less maintenance
>>> - I believe global search and a global place for issues is important
>>> - I believe JIRA can be configured to be as simple as GH if that’s what
>> we want (more below)
>>>
>>> 3) I agree that we should try to make our issue creation experience as
>> simple as possible (some ideas below)
>>>
>>> 4) Note: If we were to allow using GH issues, we would also need to
>> develop a {{ghissue}} macro for release notes on e.x.o similar to the
>> {{jira}} macro. Not a big deal but would need to be done.
>>>
>>> 5) Sergiu mentioned: “ Supplementing Jean's answer, creating a Jira
>> issue is a lot of work, having to decide what version is affected, the
>> relevant components, labels, environment, priority... A GitHub issue can be
>> just a title, and it takes seconds to create.”.
>>>
>>> I think this has more to do with how we setup our JIRA:
>>> - "having to decide what version is affected”. This is always needed for
>> bugs, be it on JIRA or on GH issues. Also note that on JIRA the “affects
>> version” field is NOT mandatory. We have a best practice of always filling
>> it ourselves but we could change that rule and decide that we should fill
>> it only for bugs for example.
>>> - "the relevant components”. Again this is optional in JIRA too.
>> Actually now that JIRA makes it easy in the UI to edit fields (without
>> having to go in edit mode) we could make all optional field not be visible
>> in the Basic Issue Creation Field Scheme (what you see when you click on
>> “Create Issue”). The only possible downside is that we will receive more
>> mails.
>>> - “labels, environment”. Again this is optional too in JIRA. BTW in your
>> link (https://github.com/phenotips/phenotips/issues/1116) you seem to
>> also use that on GH issues so I don’t see the difference.
>>> - “priority” is also optional.
>>> - "A GitHub issue can be just a title, and it takes seconds to create”.
>> And it’s exactly the same for a JIRA issue. All you need to fill in is the
>> “summary" field :)
>>>
>>> In conclusion: this is not a differentiator between JIRA and GH issues.
>> If we think it’s scary for a user to see the optional fields in the Basic
>> Issue Creation Field Scheme, then let’s remove them from that screen now.
>>>
>>> 6) Regarding traceability by putting issue reference in commits it’s for
>> us to decide whether we want this as a best practice or not. It does’t
>> depend on the issue tracker we use. For example
>> https://github.com/phenotips/phenotips/issues/1116 shows that it also
>> exists in GH issues. Personally I think that it’s part of the best
>> practices we should keep in the XWiki ecosystem but it could be discussed.
>> Jean feels it a burden apparently. However I don’t know how often Jean has
>> had to fix other people’s issues several months after their commits. It’s
>> really handy and saves you hours when you can quickly link issue and code.
>> Again remember that xwiki-contrib is NOT for solo projects. When you put
>> your project there you want it to be developed collaboratively and join a
>> community.
>>>
>>> 7) Edy said: "when all he wants to do is to fix a typo in XWiki's UI or
>> align some labels, all through a simple GitHub fork & pull request.”. This
>> is still possible right now. It’s more a question of best practice. Would
>> we want to apply a PR without a JIRA? For a label name change or a typo I’d
>> say definitely. BTW we don’t create jira issues for this either in the
>> “core”… (at least it’s not mandatory, see dev.xwiki.org).
>>>
>>> In conclusion:
>>> - I’m also tempted by the GH issues approach because it’s close to the
>> code. If we were to decide to let contrib projects use GH issues then I
>> would also like to switch the “core” to GH issues. I see the whole xwiki
>> contributing/committers as a single community using the same
>> tools/practices as much as possible.
>>> - However, so far I see more drawbacks than pros: global search, global
>> view of all issues, advanced features of jira when they are needed, graphs,
>> stats, single tool to support
>>> - I’d be for improving our configuration of JIRA (less fields visible
>> when creating issues, work on creating a template for more easily creating
>> jira projects)
>>> - I’d like to keep a high level of quality of the XWiki ecosystem, not
>> just at code level but at also tool level. When people go to our jira they
>> see it’s well organized and well maintained (no missing versions, issues
>> are closed when they should be, issues are sorted, they have labels
>> applied, etc). This is part of what the XWiki project shows to the outside
>> and I’m proud of it and I think when contributors join the project it’s
>> also because they want to learn all this and they’re interested in joining
>> a select community with strong software development rules.
>>>
>>> Thanks
>>> -Vincent
>>>
>>> On 24 Sep 2014 at 16:43:58, Sergiu Dumitriu ([email protected](mailto:
>> [email protected])) wrote:
>>>
>>>> The same day that you send this vote, this article is published:
>>>>
>> http://opensource.com/business/14/9/community-best-practices-new-era-open-source
>>>>
>>>> Relevant quote:
>>>>
>>>> "[...] the contributor had to learn the specific mechanisms for
>>>> contributing to their chosen project. Thus, if a contributor worked
>>>> across several projects, they needed to learn several different ways of
>>>> doing things.
>>>>
>>>> Now there’s GitHub, and six million people use it. If your project is on
>>>> GitHub, it means that no one has to learn special magic tricks to
>>>> contribute to your project, because every project on GitHub works in
>>>> basically the same way. In the time it used to take a user just to
>>>> figure out a project’s contribution mechanisms, a user can now fork a
>>>> repo, make a fix, and submit a pull request. The default instinct of new
>>>> developers is no longer “suggest a change”—the instinct is now “fix the
>>>> problem”.
>>>>
>>>>
>>>> I've been using GitHub issues for almost 3 years now, and I'm pretty
>>>> happy with those. Sometimes I miss the extra features of Jira, but I
>>>> also like the simplicity of this simple issues tracker. Supplementing
>>>> Jean's answer, creating a Jira issue is a lot of work, having to decide
>>>> what version is affected, the relevant components, labels, environment,
>>>> priority... A GitHub issue can be just a title, and it takes seconds to
>>>> create.
>>>>
>>>> Most of the arguments in favor of Jira are about aiding the XWiki
>>>> overlords: how do we measure ALL the activity across all projects? How
>>>> is that relevant for a simple contributor that just wants to scratch an
>>>> itch? We should make it as easy as possible to contribute.
>>>>
>>>>
>>>> Another argument for GH Issues is locality: there's only one place for
>>>> code, issues, roadmap, and discussions. With GH Wiki, documentation as
>> well.
>>>>
>>>>
>>>> So, I think there are good reasons why someone would prefer having
>>>> everything on GitHub, we shouldn't enforce what we thing is best on
>>>> someone else's project.
>>>>
>>>> On 09/23/2014 09:22 AM, [email protected] wrote:
>>>>> Hi everyone,
>>>>>
>>>>> ATM the rule we have for contrib projects is to use JIRA (see
>> http://contrib.xwiki.org/xwiki/bin/view/Main/WebHome#HHostingtools)
>>>>>
>>>>> I’ve heard that some people have been proposing using other trackers.
>>>>>
>>>>> So I’d like to poll your opinion on the following alternatives:
>>>>>
>>>>> Option A: all projects use JIRA
>>>>> ===============================
>>>>>
>>>>> This is the current option in use.
>>>>>
>>>>> Pros:
>>>>> * A single place for people to view and search for issues in the XWiki
>> Ecosystem
>>>>>
>>>>> Cons:
>>>>> * For XWiki admins, creating a new JIRA project takes 5 minutes
>>>>>
>>>>> Option B: all projects use GitHub issues
>>>>> ========================================
>>>>>
>>>>> Pros:
>>>>> * Simple to set up for admins (hosted by GitHub)
>>>>> * Simple to use (too simple sometimes?)
>>>>>
>>>>> Cons:
>>>>> * No single place to search all issues related to XWiki (both JIRA +
>> GitHub)
>>>>> * No single place to report JIRA issues
>>>>> * Tied to the SCM choice. When we stop using Git as our SCM and move
>> to the next SCM tool we’ll have to import all issues (see
>> https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.jira-importers-github-plugin/versions
>> )
>>>>> * Need to implement feature on extensions.xwiki.org to add a link to
>> the issue tracker for each extension
>>>>>
>>>>> Option C: let each project decide
>>>>> =================================
>>>>>
>>>>> Pros:
>>>>> * Simple to set up for admins when project decides on GitHub
>>>>>
>>>>> Cons:
>>>>> * No single place to search all issues related to XWiki (both JIRA +
>> GitHub)
>>>>> * No single place to report JIRA issues
>>>>> * Tied to the SCM choice. When we stop using Git as our SCM and move
>> to the next SCM tool we’ll have to import all issues (see
>> https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugins.jira-importers-github-plugin/versions
>> )
>>>>> * Need to implement feature on extensions.xwiki.org to add a link to
>> the issue tracker for each extension
>>>>>
>>>>> Option D: XWiki Task Manager
>>>>> ============================
>>>>>
>>>>>
>> http://extensions.xwiki.org/xwiki/bin/view/Extension/Task+Manager+Application
>>>>>
>>>>> Pros:
>>>>> * Eat our own dog food.
>>>>> * Forces us to improve this extension
>>>>>
>>>>> Cons:
>>>>> * Pressure to fix bugs
>>>>> * Increases volume of data on xwiki.org and thus impact performances
>>>>> * Maintenance cost: More work when upgrading xwiki.org
>>>>> * No single place to search all issues related to XWiki (both JIRA +
>> GitHub)
>>>>> * No single place to report JIRA issues
>>>>> * Need to implement feature on extensions.xwiki.org to add a link to
>> the issue tracker for each extension
>>>>>
>>>>> WDYT? Other options?
>>>>>
>>>>> Personally and based on all pros/cons I think the best ATM is really
>> Option A. And if we really want, it’s possible to improve the cons by doing
>> a bit of java coding:
>> https://developer.atlassian.com/display/JIRADEV/Creating+a+Project+Template
>>>>>
>>>>> Thanks
>>>>> -Vincent
>>>>>
>>>>
>>>>
>>>> --
>>>> Sergiu Dumitriu
>>>> http://purl.org/net/sergiu
>>>> _______________________________________________
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>>>> http://lists.xwiki.org/mailman/listinfo/devs
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-- 
Caleb James DeLisle
XWiki SAS
[email protected]
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