Hi Pete and All, I tried to validate the workaround, but wasn't able to replicate the problem on my desktop.
If we don't find an internal user that can validate, we'll make a note when the next customer case arises. Thanks, Rick On Wed, Aug 10, 2016 at 5:49 AM, Pete Muir <[email protected]> wrote: > Also note that the devsuite had the wrong subscription type attached > in the download manager. I have updated to be the RHEL Developer Suite > sub, which should make the documented workaround work. Denis/Rick, > could you please test the documented "if it doesn't work, try > downloading devsuite again using the same account"? > > Thanks > > On 10 August 2016 at 01:41, Denis Golovin <[email protected]> wrote: > > I've updated description for this https://issues.jboss.org/ > browse/RHDENG-579 > > with better workaround. The idea is to login and download CDK itself from > > developers.redhat.com. This will trigger, if required, additional > > information request which in my case included one T&C to sign. Finishing > the > > form fixed T&C's problem in installer. > > > > Denis > > > > > > On 7/20/2016 1:08 AM, Denis Golovin wrote: > >> > >> FYI: JIRA created to track this problem: > >> ORG-3470 DevSuite T&C's signing status check doesn't work for users > >> created before May 18th > >> > >> Denis > >> > >> ----- Original Message ----- > >>> > >>> From: "Pete Muir" <[email protected]> > >>> To: "Rick Wagner" <[email protected]> > >>> Cc: [email protected], "Mark Newton" <[email protected]> > >>> Sent: Thursday, July 7, 2016 11:34:47 AM > >>> Subject: Re: [Devtools] Development Suite installation question - C/O > SME > >>> with knowledge of installer edits > >>> > >>> On 7 July 2016 at 19:08, Rick Wagner <[email protected]> wrote: > >>>> > >>>> Hello All, > >>>> > >>>> Additional information, this from (no SalesForce acct required) the > >>>> support > >>>> case at [1]. > >>>> > >>>> The customer is telling us the 'use a new account' workaround was > >>>> successful > >>>> with a Windows 10 machine. A second attempt on a Win 7 machine fails. > >>>> > >>>> The failed effort: > >>>> - Is using the userid 'ryanbuckett' > >>>> - Previously failed effort (the original account) was > >>>> 'SumaGeethakumari'. > >>>> > >>>> The customer is asking if the downloaded exectuable must be used on > the > >>>> machine it was downloaded to? (If the username specified for download > >>>> and > >>>> installation are the same, is it relevant where the artifact was > >>>> downloaded > >>>> to?) > >>> > >>> No, the link is usernames. You must use the username you downloaded > >>> with when you run the installer. > >>> > >>> David/Mark, can you check these user accounts - have they signed the > >>> RHEL Developer Suite T&C? > >>> > >>>> Thanks, > >>>> > >>>> Rick > >>>> > >>>> [1] https://access.redhat.com/support/cases/01662411 > >>>> > >>>> On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <[email protected]> wrote: > >>>>> > >>>>> Very helpful Robert, as it helps us identify that there is a problem > >>>>> on the server side around older accounts that somehow aren't being > >>>>> properly upgraded. > >>>>> > >>>>> Mark/David, can you treat this as an urgent issue to look in to, as > >>>>> it's getting reported by customers. > >>>>> > >>>>> Rick Wagner is getting more info from customers, but Robert seems to > >>>>> have identified at least one failing path. > >>>>> > >>>>> On 7 July 2016 at 17:29, Robert Kratky <[email protected]> wrote: > >>>>>> > >>>>>> Follow up: brand new account worked for this user. So: > >>>>>> > >>>>>> - user didn't use social accounts to log in > >>>>>> - orig. account created on dev.rh.com on May 18: doesn't work > >>>>>> - new account created on July 7: works > >>>>>> > >>>>>> Hope this helps a bit. > >>>>>> > >>>>>> Regards, > >>>>>> Robert > >>>>>> > >>>>>> > >>>>>> On 7. 7. 2016 17:33:32, Robert Kratky wrote: > >>>>>> > >>>>>>> Based on a new user comment [1], the "don't use social accounts" > >>>>>>> workaround doesn't seem to work. It might be related to the fact > that > >>>>>>> he > >>>>>>> created his RH account on May 18 (i.e. it's not fresh). > >>>>>>> > >>>>>>> I asked the user to try a completely new account, but some less > >>>>>>> drastic > >>>>>>> solution would be better. > >>>>>>> > >>>>>>> Robert > >>>>>>> > >>>>>>> [1] https://access.redhat.com/articles/2255391#comment-1069221 > >>>>>>> > >>>>>>> > >>>>>>> On 7. 7. 2016 15:58:06, Robert Kratky wrote: > >>>>>>> > >>>>>>>> I updated the text to emphasize that social accounts are not to be > >>>>>>>> used. It now says, basically: > >>>>>>>> > >>>>>>>> 1) log in using RH credentials > >>>>>>>> 2) do not use social accounts > >>>>>>>> 3) if you can't (i.e. you have no RH account), create a new one > >>>>>>>> > >>>>>>>> Robert > >>>>>>>> > >>>>>>>> > >>>>>>>> On 7. 7. 2016 14:42:15, Pete Muir wrote: > >>>>>>>> > >>>>>>>>> Robert, as discussed on the call, you might want to recommend a > >>>>>>>>> "radical" workaround, of just creating a new account entirely, > >>>>>>>>> without > >>>>>>>>> using social media at all. > >>>>>>>>> > >>>>>>>>> On 7 July 2016 at 14:38, Robert Kratky <[email protected]> > wrote: > >>>>>>>>>> > >>>>>>>>>> I updated the trouleshooting section in [1] based on the > >>>>>>>>>> discussion during today's program call. Please, have a look and > >>>>>>>>>> let me know > >>>>>>>>>> if what I wrote is accurate -- I cannot test at this moment. > >>>>>>>>>> > >>>>>>>>>> This is what it says now: > >>>>>>>>>> > >>>>>>>>>> ............. > >>>>>>>>>> Terms and Conditions Error > >>>>>>>>>> > >>>>>>>>>> Error: “Terms and Conditions for CDK have not been signed” > >>>>>>>>>> This error appears on the Log In page when starting the > >>>>>>>>>> Installer. To work around the problem, log in to the Developer > >>>>>>>>>> Portal using > >>>>>>>>>> your Red Hat credentials -- the credentials that you created > >>>>>>>>>> either on > >>>>>>>>>> redhat.com or developers.redhat.com. Do not use your social > >>>>>>>>>> accounts to log > >>>>>>>>>> in. Then start downloading the Installer from Red Hat > Development > >>>>>>>>>> Suite > >>>>>>>>>> download page. > >>>>>>>>>> > >>>>>>>>>> If you do not have a Red Hat account, create one at > >>>>>>>>>> developers.redhat.com. > >>>>>>>>>> ............. > >>>>>>>>>> > >>>>>>>>>> Thanks. > >>>>>>>>>> Robert > >>>>>>>>>> > >>>>>>>>>> [1] https://access.redhat.com/articles/2360571#troubleshooting > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: > >>>>>>>>>> > >>>>>>>>>>> I remember this issue. Is there any way we can identify the > >>>>>>>>>>> paths leading > >>>>>>>>>>> up to this problem and comprehensively test them to provide > >>>>>>>>>>> clear aid to > >>>>>>>>>>> users who may encounter this issue? I'm happy to volunteer to > >>>>>>>>>>> test some of > >>>>>>>>>>> them if we can identify the various paths users may take. > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> -- > >>>>>>>>>>> Misha Husnain Ali > >>>>>>>>>>> Technical Writer 2, CCS Brisbane > >>>>>>>>>>> > >>>>>>>>>>> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin > >>>>>>>>>>> <[email protected]> wrote: > >>>>>>>>>>> > >>>>>>>>>>>> T&C's signing workflow is not user friendly ATM. > >>>>>>>>>>>> > >>>>>>>>>>>> Workaround mentioned in > >>>>>>>>>>>> https://access.redhat.com/articles/2360571 worked > >>>>>>>>>>>> before for > >>>>>>>>>>>> many dev's who was testing installer. I am going to do check > >>>>>>>>>>>> full T&C's > >>>>>>>>>>>> signing again today > >>>>>>>>>>>> and send update ASAP. > >>>>>>>>>>>> > >>>>>>>>>>>> This problem should be affecting only customers who didn't get > >>>>>>>>>>>> installer > >>>>>>>>>>>> directly from develper.redhat.com > >>>>>>>>>>>> download. > >>>>>>>>>>>> > >>>>>>>>>>>> Denis > >>>>>>>>>>>> > >>>>>>>>>>>> ----- Original Message ----- > >>>>>>>>>>>>> > >>>>>>>>>>>>> From: "Robert Kratky" <[email protected]> > >>>>>>>>>>>>> To: [email protected] > >>>>>>>>>>>>> Cc: "Rick Wagner" <[email protected]> > >>>>>>>>>>>>> Sent: Wednesday, July 6, 2016 8:51:03 AM > >>>>>>>>>>>>> Subject: Re: [Devtools] Development Suite installation > >>>>>>>>>>>>> question - C/O > >>>>>>>>>>>> > >>>>>>>>>>>> SME with knowledge of installer edits > >>>>>>>>>>>>> > >>>>>>>>>>>>> On 6. 7. 2016 10:08:09, Rick Wagner wrote: > >>>>>>>>>>>>> > >>>>>>>>>>>>>> Hello DevTools, > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> We have a customer case that deals with the error message > >>>>>>>>>>>>>> "Terms and > >>>>>>>>>>>>>> Conditions for the CDK have not been signed". (Actually, > >>>>>>>>>>>>>> this is the > >>>>>>>>>>>>>> second case in 2 days for this problem.) > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> The customer has tried the suggested workaround, without > >>>>>>>>>>>>>> satisfactory > >>>>>>>>>>>>>> results. ("This error appears on the *Log In* page when > >>>>>>>>>>>>>> starting the > >>>>>>>>>>>>>> Installer. To fix the problem, start downloading the > >>>>>>>>>>>>>> Installer to > >>>>>>>>>>>> > >>>>>>>>>>>> ensure > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> the *Terms and Conditions* are viewed and accepted and > >>>>>>>>>>>>>> then cancel the > >>>>>>>>>>>>>> binary download." We offer this suggestion in the > >>>>>>>>>>>>>> knowledge article at > >>>>>>>>>>>>>> [1].) > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Can a knowledgeable SME please offer ideas about > >>>>>>>>>>>>>> alternative courses of > >>>>>>>>>>>>>> action? > >>>>>>>>>>>>> > >>>>>>>>>>>>> Hi Rick, > >>>>>>>>>>>>> > >>>>>>>>>>>>> The problem happens quite often, apparently. I asked about > >>>>>>>>>>>>> this last > >>>>>>>>>>>> > >>>>>>>>>>>> Friday > >>>>>>>>>>>>> > >>>>>>>>>>>>> in devtools-program [a] -- on behalf of a user who reported > >>>>>>>>>>>>> the problem > >>>>>>>>>>>> > >>>>>>>>>>>> in a > >>>>>>>>>>>>> > >>>>>>>>>>>>> comment under the old version of the Kbase article [b]. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Any workaround would be appreciated. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Thanks. > >>>>>>>>>>>>> > >>>>>>>>>>>>> Robert > >>>>>>>>>>>>> > >>>>>>>>>>>>> [a] > >>>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> http://post-office.corp.redhat.com/archives/devtools- > program/2016-July/msg00001.html > >>>>>>>>>>>>> > >>>>>>>>>>>>> [b] > >>>>>>>>>>>>> https://access.redhat.com/articles/2255391#comment-1066361 > >>>>>>>>>>>>> > >>>>>>>>>>>>>> Extra credit: Can you please point me to the source code > >>>>>>>>>>>>>> that produces > >>>>>>>>>>>>>> this edit error? A little spelunking by the Support team > >>>>>>>>>>>>>> sometimes > >>>>>>>>>>>> > >>>>>>>>>>>> helps > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> with related issues. > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Thanks! > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> Rick > >>>>>>>>>>>>>> > >>>>>>>>>>>>>> [1] https://access.redhat.com/articles/2360571 > >>>>>> > >>>>>> > >>>>>> _______________________________________________ > >>>>>> Devtools mailing list > >>>>>> [email protected] > >>>>>> https://www.redhat.com/mailman/listinfo/devtools > >>>> > >>>> > >>> _______________________________________________ > >>> Devtools mailing list > >>> [email protected] > >>> https://www.redhat.com/mailman/listinfo/devtools > >>> > >> _______________________________________________ > >> Devtools mailing list > >> [email protected] > >> https://www.redhat.com/mailman/listinfo/devtools > > > > >
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