WORLD BANK'S E-DEVELOPMENT SERVICES THEMATIC GROUP
invites you to a video-seminar/live webcast
Single Window Government:
Does it Improve Delivery of Public Services and Investment Climate?
As part of e-Development Dialogues Seminar Series
Wednesday, January 26, 2005, 9:30 am ? 12:00 pm (EST)
I Building, Room I1-200, 1850 I Street NW Washington DC USA
Live Webcast will start at 9.30 am EST on Jan. 26 at:
http://webcast-ext.worldbank.org/streaming/live.ram
(Real Player required to watch the clip)
PROGRAM DESCRIPTION:
Many World Bank client countries are in the process of designing and
implementing single window delivery mechanisms for various public services.
There is a growing demand to learn about best practices and lessons learned from
early implementers in order to avoid common pitfalls and maximize returns on
investment. Single window applications have often provided politically
attractive and practical entry points for more complex public sector reform and
private sector development agenda.
New Brunswick, one of the least wealthy provinces in Canada, has implemented
single window, multi-channel government, starting in the early 1990's. The
motivation for this initiative in New Brunswick was to increase convenience for
the citizen and business in conducting their dealings with government. In
addition to achieving this goal there have been other benefits such as ability
to reduce the number of government offices, ability to optimize staff,
development of a local private sector industry with expertise in consulting and
application development for e-government and creation of marketable software for
launching e-government initiatives quickly and easily. The single window concept
has been already adopted by the province of Northern Cape in South Africa as
that country re-invented government in the post-apartheid era. Staff from
Service New Brunswick (SNB) receives visitors from many countries anxious to
emulate the success in this province.
According to the SNB?s team, ?our single-window, multi-channel,
citizen-centered approach is one that is being adopted and embraced by many
jurisdictions now and we are often kept quite busy showcasing our services to
states, municipalities and countries throughout the world. Further, our
partnering approach provides economic development to our private industries
while also generating revenue for the province and providing an invaluable
service for our citizens. It truly is a win-win-win scenario!?
The World Bank's Doing Business in 2005 report is unequivocal in recommending
the use of ICT to improve business environment, stressing that G2B applications
like ?electronic one-stop shops for new businesses,? especially when accompanied
by the regulatory reform and business process reengineering, can be a powerful
tool to ?help create job opportunities for women and young people, encourage
businesses to move into the formal economy, and promote economic growth.?
This video-seminar will explore the single window concept and tools for
reinventing government and examine some best practices from Canada, Chile and
other countries. Can the single window approach improve delivery of public
services and investment climate?
Featuring:
Mohamed Muhsin, Vice-President and CIO, World Bank
Sudhakar Kaveeshwar, Program Manager, ISGIF, World Bank (Chair)
Mary Ogilvie, former Vice President, Service New Brunswick, Canada
Jackie Coolidge, Lead Investment Policy Officer, FIAS, IFC
Jaime Gr�, Executive Secretary, Chile Digital Strategy
Valery Tsepkalo, Advisor to the President of Belarus
Barbara Nunberg, Sector Manager, EASPR, World Bank
Hamid Alavi, Regional Coordinator for Trade Facilitation, MNSIF, World Bank
For more information please email [EMAIL PROTECTED] or visit:
http://www.worldbank.org/edevelopment
Feel free to forward this invitation to others who may be interested. For
further information on the seminar or to join our mailing list, please write to
[EMAIL PROTECTED], or contact Sally Song at 202-473-9078.
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