> Even today, in my much more limited connection to electronic 
> technology, I field email from people who are asking me questions
> such as, "Why is the web page on my screen bigger than the 
> screen? It won't all fit on there!"

Hi Steve,

I think in some respects your observation helps answer the question on
support and training. What happens in practice with communal ICT
implementations is that community develops its own support networks - just
as you help people known to you; others in community self-develop skills and
use these skills to help family and friends. Depending on the scope and
scale of implementations this can even become quite an organised initiative.

This is certainly what we see in the Telecentre movement - A few "bright
sparks" adopt the technology very easily and quickly become peers and
helpers assisting others with adoption/support issues. We don't need all
kids to be intuitive adopters, just enough to self-develop a useful support
network. 

Cheers, Don  


 

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