On Saturday, 25 October 2014 at 00:49:58 UTC, Jesse Phillips
wrote:
On Friday, 24 October 2014 at 22:46:59 UTC, Kyoji Klyden wrote:
Despite all rationale, priority should be in offering our
assistance, regardless of how futile it may be (Futile, because
in this case it's not likely he would have ever responded).
It'd
be beneficial to atleast somewhat dispel D's "expert only"
facade that newcomers tend to get.
The issues with installation have gone way down now that we
have all these platform specific installers. It doesn't matter
how "expert" you are, having an installation go wrong is very
annoying.
In this particular case there is nothing to solution. We don't
know any details about his problem, we don't know why he ended
up in this newsgroup. He isn't going to help us identify any
issues that we can address; and historically this has happened
many times where someone just wants to complain because they
didn't like the language to begin with.
That's why I said "regardless of how futile it may be". Just by
the fact he put his name as frustrated alone, would give the
impression he doesn't want help. He's probably happier to say "D
doesn't work" than he would be to say he's doing something wrong,
and fix it. However, what would be much worse than losing a
potential D user, would be to lose a potential D user and have
had nobody ever try to help. A couple people made comments about
his incompetence, which, while amusing, were not particularly
helpful.
So, we should hope one of these times, when someone comes in
ready to scream about how "D doesn't work" or the like, they'll
see the assistance they get greeted with and hopefully respond to
the help and then attempt to alleviate their issues. Even, if
they don't stick around, atleast they won't leave with a bad
taste in their mouth and possibly try to dissuade other
potentials away from D.
(I suppose it's worth mentioning too, that I'm _very_ used to
"driveby complaints". Work as an admin on Counter-Strike server
for even a week and just see how many complaints you get in a
day. Most of them have nothing to do with you, or the server, and
yet you still end up getting the blame.. or the very least, if
lucky, just the earful about why they hate the game :P)
